Assistant Short-Term Rental Manager (Summit Sky Ranch, Silverthorne)

Summit Sky Ranch is a gorgeous new development just north of Silverthorne. To accommodate those owners in our community who wish to rent their homes, the HOA has set up a very successful rental program. We are looking for a customer service driven, detail oriented, & organized person to join our team as we continue to build and refine our program moving forward. This is a full-time year-round position. We are looking for a self-motivated team player who is willing to take charge of multiple facets of the program to ensure a consistently perfect product for both owners and guests alike.

See our community at: www.summitskyranch.com

See our rental homes at: www.summitskyranchrentals.com

Responsibilities:

Support the Short-Term Rental Manager in managing the overall growth of the program.

Communicate with guests prior to arrival to ensure they have accurate information on the community, available amenities, features of the home, and CoVid regulations/precautions. Assist guests with booking reservations for amenity use as necessary.

Manage the guest experience while guests are in-house by addressing guest needs, home issues, and helping with advice on creating a great local experience.

Establish and enforce standards of home upkeep, cleanliness, and general maintenance.

Manage the inventory and ordering of consumables both in the home and in back stock to ensure supplies are always stocked and available.

Understand the booking process to be able to assist guests with booking trips as needed.

Provide excellent customer service to homeowners as well as guests. Become an expert on each home and homeowner’s specific needs and ensure those needs are consistently met.

Manage the quality of the individual homes by conducting thorough check-out inspections and preparing each home for arrival once housekeeping has finished cleaning. Conduct annual inventory of items in each home.

Coordinate scheduling 3rd party vendors (housekeeping, maintenance, etc.) and consistently work with vendors to improve processes and ensure exceptional quality.

Keep informed and comply with local town policies for Short Term Rental agencies and ensuring our owners are all compliant.

Identify any issues where guests are held responsible for damage or violation of rules and work with STR Manager to resolve the issue.

When needed, assist with operations at the Aspen House.

Requirements:

Position may require working weekends depending on operations.

Attention to detail is a must.

Computer skills with experience in excel, word, etc.

Short-term rental experience is ideal but not necessary.

A minimum of 3-years’ experience in a customer service focused role.

Problem solving skills are a great bonus.

Compensation:

Great salary offered depending on experience.

Health and Dental compensation offered.

Paid vacation time off.

To Apply: Please email your resume as well a cover letter letting us know why you'd be a great fit for this position to sean@summitskyranch.com