Sales Operations Analyst, Enterprise Sales Effectiveness

The Sales Operations Analyst role within the Enterprise Sales Effectiveness team will deliver and define information and analysis to drive decision making processes and support business operations for internal and external customers. The role supports the Sales Effectiveness (ESE) team regarding but not limited to producer compensation strategic E2E valuation, framework and formulation of producer programs, reporting from various source systems, sales inquiries, projection analysis, compensation payment logistics and assists with researching and analyzing operational policies and procedures to standardize and develop best practices for the organization while working in a team environment and with strategic partners outside of the ESE team.Primary Accountabilities:

Provide compensation support for assigned markets. This includes validating policy detail, calculations and processing of overall payments.

Conduct compensation analysis and investigate producer payment issues that impact the producer’s payout.

Field business requests from leadership and provide tactful response leveraging individual contributor knowledge and resources.

Provides subject matter expertise and serve as market expert regarding specific compensation issues.

Ability to collaborate and work closely with business partners such as but not limited to Producer Value Stream, Agile, IT, Commissions, Legal, Underwriting, Operations, Marketing, Pricing, Products, Finance and Sales departments that have various levels of experience resolving gap analysis and problem resolution process.

Analyze and process monthly/quarterly/annual payments for producers receiving supplemental or non-standard compensation.

Process check and wire payments.

Collaborate with Producer Value Stream Team, Producer Relations Director and Regional Producer Relationship Managers to oversee and maintain budget expense and efficiencies in current processes.

Collaborate with the reporting, analytics and administrative teams to be able to draw conclusions from analysis and apply insight and decisive but quantifiable execution based on the findings.

Prepare various ad hoc requests for internal clients and customers.

Assist in compensation program design and drafting of future Non-Standard agreements for key producers. This includes developing, testing and implementation of the programs advising with Legal and Compliance teams.

Creates and maintains document of standard operating procedures.

Assist Manager and team as needed in day-to-day activities related to producer compensation, research, analytics and/or special projects.

Qualifications:

3+ years insurance or related experience. (Carrier experience a plus)

Bachelor’s degree; Business, Finance, Mathematics or 7+ years equivalent work experience.

Prior experience working with Brokers and Sales Representatives is a plus.

Experience working with CRM tools and systems a plus. Example, Salesforce, IBM or similar customer relationship management platforms.

Analytical abilities a must and is required to navigate the day to day inquiries and challenges presented by internal and external business partners.

Motivated self-starter who is detail-oriented with strong organizational skills and time management.

Ability to function in a high demand work environment while managing multiple priorities

Excellent oral, written and presentation skills

Ability to function equally as an individual and as a team player with proven ability to manage strong working relationships within the organization.

Proficient with Microsoft Office and database applications.

About CignaCigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.