-
ID
#43843652 -
Job type
Permanent -
Salary
TBD -
Source
SPECTRUM -
Date
2022-07-04 -
Deadline
2022-09-02
Advanced Video Engineer
Colorado, Greenwoodvillage, 80121 Greenwoodvillage USAPermanent
Vacancy expired!
- Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.
- Configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.
- Assist in the creation and maintenance of technical documentation of processes and procedures used throughout normal video operations.
- Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
- Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions
- Actively and consistently support all efforts to quickly mitigate issues and restore the customer's services.
- Develop problem resolution procedures required to meet serviceability requirements.
- Minimum of 1 year related work experience or Bachelors Degree in Computer Science, Engineering, IT
- Minimum 1 year of experience in maintaining and troubleshooting video delivery, video applications, testing or networks or related field
- Minimum 1-2 years of experience with internal/external technical support in a network or telecom environment (Headend, Network, Telecom, or Operations background)
- Must be open to shift/overnight work
- Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.
- Basic experience or understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.
- Basic experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).
- Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.
- Basic understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.
- Basic experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs
- Basic experience with Edge QAMs such as APEX1k-3k, NSGs.
- Basic understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.
- One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.
- Linix or Red Hat certification or experience a plus
- Experience with IP multicast video in cable Headends, Hubs, industry vendors a plus
- Experience in technical troubleshooting and problem solving
Vacancy expired!
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