Lead Service Technician

The Service/Repair Supervisor/Lead interfaces with customers regarding technical aspects of Hobart Service’s services.  The Service/Repair Supervisor/Lead is at an expert skill level demonstrating proficiency and working knowledge of several areas of installation and service-related functions. Provides problem resolution and troubleshooting to customers over the telephone. Assists with product updates. Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management. Determines best method to resolve problems ensuring customer satisfaction and adherence to the organization's policies. Provides guidance, training, and instruction to non-technical representatives. Possesses a thorough technical knowledge of assigned products.Installs, maintains, troubleshoots, and repairs commercial food equipment for customers on contract and/or time and material (i.e., T&M) basisImplements and supports standard operating procedures outlined in Hobart Service safety manuals and programsSupports branch and organization financial objectives through customer relationsMaintains current organization, industry, and equipment knowledgeCommunicates with customers on-site and presents additional service offerings.Support senior staff technicians and mentors junior technicians with all technician duties.Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies.Salary Range: $38.00 - $43.00 per hour dependent on experience, skills and education.