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  • ID
    #43843873
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    SPECTRUM
  • Date
    2022-07-04
  • Deadline
    2022-09-02

JOB SCOPE

Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.

DUTIES AND RESPONSIBILITIES
  • Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
  • Handle occasional outgoing security related customer service calls.
  • Review security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
  • Occasionally educate customers about threats, remediation, countermeasures, and network hardening along with discussions about AUP and copyright violations.
  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security exceptions, updates, and documents security controls.
  • Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding high speed data customer services.
  • Assist in resolving security incidents and concerns.
  • Conduct Malware awareness outreach campaigns.
  • Other duties as assigned by the manager.

BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum of one (1) year of experience in a Client service / support environment.
  • Minimum of one (1) year of experience in Technical support area.
  • Must be able to work shift: Tuesday thru Saturday: 12:00PM to 9:00PM

ADDITIONAL JOB QUALIFICATIONS
  • Customer service oriented with the ability to provide a high level of service and support to our customer base.
  • Familiar with developing/maintaining security policies, procedures, and incident response activities.
  • Knowledge of current and emerging security threats and vulnerabilities.
  • Familiar with control types and methods.
  • Able to produce metrics reports on security initiatives.
  • Multi-tasking while managing time effectively, and work in a team environment, sharing workloads and responsibilities
#LI-AK ISE350-APO 309832 309832BR

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $41,600.00 to $65,100.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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