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  • ID
    #41245413
  • Job type
    Permanent
  • Salary
    $120,000 - $140,000 per year
  • Source
    Jobot
  • Date
    2022-05-19
  • Deadline
    2022-07-18
 
Permanent

Vacancy expired!

Looking for someone to act as the face of the organization to existing customers and channel partners during the implementation phase.

This Jobot Job is hosted by: Mark OuelletteAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $120,000 - $140,000 per year

A bit about us:

Well funded Startup that is disrupting the governance, risk and compliance software space. They are building cloud software with a passion for a great user experience, simplicity, and positive social impact.

Why join us?
  • Base + Equity
  • Unlimited PTO
  • 401k and match
  • Great Benefits
  • Quarterly Wellness benefit
  • Remote stipends

Job Details

Responsibilities:
  • Scope and review Implementation requirements documentations.
  • Lead implementations projects and manage relationships with project stakeholders.
  • Engage in project kick-off meetings to review expectations, deliverables, and timelines.
  • Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion.
  • Ensure key project deliverables are delivered to a high standard across all aspects of the implementation with time to value in mind.
  • Drive discovery to review needs and success criteria for partnership.
  • Drive current state vs future state analysis and document accurate requirements.
  • Set up tailored training and UAT sessions based on end-user true needs and specific configuration and functionality.
  • Prepare reference material in line with training to encourage self-service and seamless interaction with product and services.
  • Time to Value: ensure the end-users have completed all necessary steps to achieve the highest value.
  • Align clients' objectives with company capabilities to drive the use and adoption of key functions and features as part of company's offerings to achieve maximum value.
  • Manage customer satisfaction to foster end-user advocacy, engagement and adoption.
  • Identify KPIs for end-user engagement and provide feedback to help identify product enhancements and features to boost value to clients.
Qualifications:
  • 3+ years experience in an project implementation management position within the SaaS industry preferred
  • 2+ years project management experience preferred
  • Bachelor's Degree preferred
  • Familiarity with InfoSec/Regulatory compliance
Skills:
  • Willingness to learn and a passion for driving successful software implementations.
  • Strong work ethic, comfort with ambiguity, and problem-solving orientation.
  • Ability to multi-task effectively and be comfortable working in a fast-paced, dynamic environment without close guidance or supervision.
  • A customer-centric mindset with a true desire to help others.
  • Highly organized with advanced multi-tasking skills.
  • Strong stakeholder relationship building and management skill.
  • Attention to detail with a focus on deadlines and time management.
  • Self-confident and resilient, with a high emotional intelligence.
  • Receptive to feedback and implements immediately with a positive attitude.
  • Excellent verbal and written communication skills.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Vacancy expired!

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