Product Demonstration, Pre-Sales Specialist

Job Description

The role of the Product Specialist is to support the efforts of our Sales Team (in North America) by providing product demonstrations and assisting with the process of understanding a prospect’s challenges and goals. Participation at tradeshows (preparing & testing software for demonstration, providing demos, and discussing solutions with clients and prospects) and assisting RFP responses is part of the role. This job will involve a significant amount of travel, and can be done without being based in a physical office.

In addition to these responsibilities the Product Specialist will be owner of their own demo environment and will ensure that it’s always ready to go.

Product Demonstrations:

• Maintain a comprehensive technical and clinical understanding of Intelerad’s software, including supported workflows and optimal software configurations.

• Schedule and perform sales demonstrations of Intelerad’s products and third-party products (over Web, at tradeshows, at customer sites, etc.)

• Represent Intelerad and provide sales presentations on our company and our solutions

• Provide clinical support to the North American sales team

• Tailer the demo to the audience

• Adapt demo scripts for special cases

• Log relevant activities in Salesforce.com

• Accumulate feedback from sales prospects during product demonstrations and share it with the Regional Sales Manager involved, plus share it with Product Management

• Assist in the preparation of RFP responses

Sales Training and Support:

• Maintain personal product expertise to a level that is sufficient to be able to train others on how our products work and to be able to troubleshoot problems that may arise

• Answer questions that arise during the sales process, seeking assistance from internal resources if/when required

• Assist in sales demo training for Intelerad employees (eg, in Professional Services and R&D), particularly when related to preparations for tradeshows

• Manage the hardware used for sales demos (eg, demo laptops, central demo environments, monitors, and travel cases)

  • Test and make sure that the systems and software run properly

  • Coordinate shipping of equipment to/from prospects sites and Intelerad’s office

  • Keep track of the inventory

3rd-party Products

• Maintain a level of expertise in Intelerad’s chosen 3rd-party products, and provide training to Intelerad employees if/when requested

Competitive Product Information:

• Contribute any competitive information that is learned by entering it into the relevant systems

Internal Support

• Responding to questions, queries, and comments from Intelerad staff regarding product functionality and workflow.

• New product release (hand-over) training

  • Attend training from developers

  • Develop and lead training presentations for the rest of the company

Assist Product Management

• Share knowledge about product management

• Share knowledge about areas of expertise, like advanced visualization

• Participate in product management activities

  • requirement gathering

  • user feedback

  • industries trends

  • other

Travel

• Travel is an integral part of this job. The Product Specialist is expected to travel regularly, somewhere between 50-75% of the time

Participate in any project deemed necessary by the organization

Qualifications

Prerequisite

Recent experience in sales support, clinical demoing, or as a clinical resource (i.e. Radiology Technologist)

RIS or PACS experience (such as a user, admin, trainer, or demo resource)

Comfort with public speaking

Excellent computer skills and competence with desktop software (eg, Google Docs, Microsoft Office; Web browsers, etc.)

Knowledge of computer networking principles, and basic understanding of hardware peripherals

Excellent English communication skills (writing and speaking)

Availability for regular travel within North America

Ability to work/travel alone or as part of a team

Canadian or USA citizenship or valid work permit

A valid passport and driver’s license

Desired Competencies

Competences

Team-oriented with strong interpersonal skills

Highly motivated to excel and committed to continual skills improvement

Creative thinker and practical problem solver

Ability to handle stress

Strong work ethic

Reliable

Strong sense of initiative

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minuteonline assessment as part of your application.

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