-
ID
#16773753 -
Job type
Permanent -
Salary
TBD -
Source
UnitedHealth Group -
Date
2021-07-13 -
Deadline
2021-09-11
Technical Support Specialist - Colorado Springs, CO
Colorado, Coloradosprings, 80901 Coloradosprings USAVacancy expired!
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Employee will work as part of a team to intake and process customer issues on the IEDI Clearinghouse medical billing service. Primary Responsibilities:
- Provide customer service through phone, email and virtual meeting platforms
- Will escalate problems to appropriate resources in a timely manner
- Collaborate with internal business partners to resolve product issues
- Employee will work an 8 hour shift during core business hours (M-F / 6am - 5pm MT). Occasional overtime may be required
- High School Diploma/GED
- 2+ years of customer service experience
- You will be asked to perform this role in an office setting or other company location.
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
- 1+ year of experience in a call center environment
Vacancy expired!