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  5. Help Desk Support Level 1
  • ID
    #43844868
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2022-07-04
  • Deadline
    2022-09-02

Help Desk Support Level 1

 Colorado, Broomfield, 80023 Broomfield USA
 
Permanent

Vacancy expired!

Job#: 1241185

Job Description: IT Help Desk Support Specialist

Apex Systems is searching for an IT Help Desk Support Specialist with a large Government client that supports the Army!

Location: Broomfield, CO

If interested in applying for this position, please send a copy of your updated resume to Melissa at

REQUIREMENTS:
  • CompTIA Security+ and ITIL V3 Foundations certifications (or ability to obtain within the first 6 months of employment)
  • High school education or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred.
  • This position requires the ability to obtain a DoD Secret Security Clearance (we will sponsor qualified candidates!)

REQUIRED SKILLS:
  • Comprehensive knowledge in the use of personal computers.
  • Proven ability in the use of all pertinent software applications.
  • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
  • Must demonstrate customer service, leadership and team skills.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Ability to distinguish between different types of issue and select the correct source for solution.
  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
  • Works on assignments that are semi-routine in nature.
  • Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Vacancy expired!

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