Customer Service Specialist

Job Description

• Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
• Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills

• Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
• Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
• Participate and contribute in related Customer Service, Marketing and other projects as assigned

• Starting hourly rate of $14 with annual merit increases based on performance
• Four weeks paid training
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Internal promotional and career opportunities

Qualifications

• Minimum of 2 years customer service experience preferably in a call center, hospitality or banking environment
• Multitask; talk and type; move from administrative to live calls
• Strong verbal and written communications skills
• Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
• Proficient in Windows-based computer programs with excellent navigation skills.
• Skills in languages other than English are a plus

• Dedicated, quiet space to work
• High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
• Webcam and microphone for virtual meetings preferred
• Smartphone; app used for verification

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Additional Information

All your information will be kept confidential according to EEO guidelines.

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