ESSENTIAL JOB FUNCTIONS:
To provide customer service in response to requests for technical assistance viaphone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware,operating system, and application issues. Identify the criticality of each request and escalate situations which require additional support.
Install, deploy, troubleshoot and repair desktop and laptop PCs, printers, peripheralsand applications/software
Research technological advances and evaluate them for Company use. Evaluationresults should be provided to the Service Center Manager.
Participation in projects in order to ensure customer support requirements are addressedprior to a roll-out or go-live
Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.
Other duties as assigned by the Service Center Manager.
Minimum A+ Certification or 2 year degree in Information Systems or equivalent experience required
Four year degree in Information Systems or related field preferred
Must be able to work various shift schedules.
6 months to 1 year of Help Desk or Desktop Support experience required
Knowledge of computer systems, networks and personal computers
Knowledge of VPNs, LANs and WANs
Highly self-motivated and self-directed. Capable and willing to learn systems with limited supervision.
Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, and business teams.
Ability to communicate effectively with varying levels of management, customers, and team members in both written and verbal form.
Ability to plan, organize, prioritize and execute tasks in a changing and demanding environment.
Familiarity with MS operating systems (XP – Win8) and Office applications.
Strong troubleshooting skills, sound judgment and decision making abilities.
Experience working both independently and in a team-oriented collaborative environment.
Strong customer service, communications, and interpersonal skills.
Proven analytical and problem solving skills.
Strong service oriented mentality with a desire to help others.
Ability to lift up to 50 lbs.
All your information will be kept confidential according to EEO guidelines.
Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.
Foster Farms participates in E-Verify during the hire process at all locations for all new employees.
Service Center Analyst