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  • ID
    #17809871
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2021-08-03
  • Deadline
    2021-10-02
 
Permanent

Vacancy expired!

Job: Technical Client Manager

Please contact and/or send updated resumes to Chloe Williams at if interested. Can't wait to chat over the details!

Duration: 6 month contract

Responsibilities
  • Lead cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering to monitor customer issues and project status
  • Represent the client's technical and functional needs, and influence LinkedIn product marketing to understand and address these requirements in their product road maps
  • Coordinate and document service reviews (monthly, quarterly, etc.) with the client's technology and business representatives for respective account(s) and proposes quantifiable service improvement plans
  • Manage client issues with respect to technical, product features and functionality
  • Work closely with the Technical Consultants to have a good understanding of large complex integrations
  • Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
  • Conduct regular internal and customer-facing meetings and act as conduit for customer feedback and status updates
  • Work closely with the product team to stay current on product features and platform changes

Basic Qualifications
  • 3+ years' of technical project management experience
  • 5+ years' experience in a client facing role in technology/SaaS industry
  • Bachelor's Degree or equivalent experience

Preferred Qualifications
  • Previous relevant experience within learning industry in technical adviser/consultant/Technical Account Manager capacity
  • Strong interpersonal, negotiation and leadership skills with experience in driving conversations and relationships with key stakeholders, influencers and decision makers
  • Robust and proven written and verbal communication and presentation skills to clearly convey client goals, challenges, and needs to internal stakeholders
  • Experience with direct customer interaction, coordinating and resolving issues, recognizing and appropriately responding to customer objections
  • Ability to develop and implement an effective strategy to help customers overcome their challenges and maximize the benefits to LinkedIn
  • Adequate technical knowledge and ability to identify the question behind the question when a client raises an issue or need
  • Experience managing large and complex technical implementations, working and influencing internal and external resources to achieve goals on time
  • Working knowledge of LMS/LXP applications, AICC and SCORM standards, and integration projects

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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