Process Specialist

Level: 5 Job specialty: 6 sigma consultant / operations process automation About the role An experienced process and operations lead responsible for implementing and maintaining a business & technical process management framework, involving process mapping, identifying gap and optimization opportunities in existing processes, and proposing new processes. Min Requirements Experience creating, documenting, and managing processes for global/large scale operations Six Sigma Green Belt Job responsibilities Facilitates definition and documentation of process and changes required to run operations Interview end-users in business functions to identify potential process improvement and automation candidates Capture as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence Work with SMEs to ensure all processes are healthy and develop metrics with reporting lead to measure the KPIs and health of processes