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  • ID
  • Job type
  • Salary
    USD40 - USD43
  • Source
    Randstad Technologies
  • Date
  • Deadline

Vacancy expired!

job summary:

We are looking for an individual that is responsible for the delivery of services that are both

consumed directly by end users, as well as network management and monitoring of existing network elements, including optimization and deployment of required devices per network design. As part of the IT support team, the individual will coordinate IT work with the Gateway Site Support Lead and work closely with the on-site operations

support team. The IBI position will focus on delivery of infrastructure services to the Gateway Community Members across all Information service areas. The primary customer base for this position is San Francisco, CA. As a contact on site, this

role has operational responsibility for managing successful delivery of IT services, and as point of contact to facilitate and coordinate the delivery of external services from IT vendors. This role is also responsible for delivering IT Infrastructure projects and local essential tasks not managed by Gateway residents or vendors.

Required Skills - 3-5? Bachelor's or Associate degree in Computer Science, Information Technology, Information Management, or other related fields.

? 5+ years working in an IT support team following ServiceDesk practices. (Multi-site support, incident management, problem management, change management).

Broad knowledge of IT Service Support

? Knowledge of site-specific environment

? Self-starter, ability to work independently

? Exemplary communication skills (English)

? strong network understanding

? Good knowledge of Telephony solutions

? strong teamwork and people skills

? Ability to manage multiple priority projects

? Vendor management skills

? Ability to influence

? Experience working around lab environments (preferably pharmaceutical)

? Excellent customer service skills

? Knowledge of Platforms, telecoms, workplace, AV and mobility technologies and support.

location: South San Francisco, California

job type: Contract

salary: $40 - 43 per hour

work hours: 8am to 4pm

education: Bachelors


? Coordinate and monitor day-to-day activities to meet agreed Service Offering Definition metrics of the assigned grouping of service offerings.

? Compliance with SLA/SLO/SSO at site where accountable.

? Execution of service and projects delivery in alignment with Gateway's local plans.

? Provide coordination and guidance to back up IT support individuals(s).

? Support up to 410 End Users and XEROX managed print servers with an expected call volume of 120 calls per month.

? Function as the onsite local point of contact to the remote AT&T LCMT engineering/project teams and service providers for support activities associated with requested changes and break/fix investigation and resolution.

? Utilize AT&T and Customer existing ticketing systems for reactive and pro-active incident and service request ticket management.

? Perform Cisco Duo administration using Two Factor Authentication and manage interface to SD Access feature.

? Administer and support Cisco Umbrella Cloud.

? Create quarterly access roster review for all accounts (Network, Duo, Print) - this is important to be always audit ready

? On-site IT system administrator must be available during Normal Business Hours (NBH) 8:30 am-5:30 pm Monday-Friday local time.

? Administer and support room scheduling for the user community using Robin scheduling software

? Additional support outside normal business hours may occasionally be required.

? Provide onsite third-party End User support for all IT services offerings including

- Network connectivity (wired and wireless)

- Password resets

- Print functions basic troubleshooting

- AV related issues in conference and meeting rooms

- General network related items approved by AT&T

- Lead monthly governance meetings:

- Generate usage and help desk reports

- Maintain port mapping spreadsheet

- Tracking of licenses

- Support the maintenance of the Tenant roster

? Work with End Users to complete new onboarding templates and submit to the network provider.

? Help resolve advanced troubleshooting related to network breaches, virus, cabling, ports, circuits.

? Work with third-party tenant IT support staff, network provider, cabling vendor, and/or property management

for prompt resolution of IT related issues.

? Support four (4) print servers including:

- Server log review and health management

- Operating system patching

- Incident resolution

- Performance monitoring

- Configuration changes

? Effectively manage communication and coordinate with Site Support Lead, User Community IT staff and Gateway concierge team to ensure alignment and flawless execution.

? Build effective working relationships with business partners, local IT groups, ESPs, and vendors.

? Work with the User Community to identify IT needs and opportunities to support business objectives and deliver service improvements.


  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors

  • Business Analysis
  • it support (2 years of experience is required)
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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