Customer Service

Looking for a full-time customer service representative for a Durable/Respiratory Medical Equipment Company. Individual should have strong work ethics, good communication skills, and the ability to perform efficiently in a fast-paced environment.

Job Description: Customer Service Representative

The Customer Service Representative is responsible for answering customer service inquiries via phone, fax, email, & walk in. This person will be responsible with handling accurate, timely and efficient medical equipment orders, deliveries, pick-ups, and miscellaneous services. This position will also require the ability to accurately communicate verbal instructions on the equipment use/safety, insurance verification/coverage and when scheduling the equipment delivery/pick-up.

Position Responsibilities & Duties:

-Respond promptly to customer inquiries received via phone, fax, and email.

-Knowledgeable with most Medical Insurance Policies. Will need to verify customer’s insurance eligibility, benefits, and process authorizations.

-Receive & Process daily Home/Respiratory Medical Equipment orders as they come in.

-Communicate and coordinate with other departments, as necessary.

-Maintain a positive, and professional attitude toward customers at all times.

-Good Organizational, Written, Verbal Skills.

-Other duties as requested by management and ability to in different departments when needed

-Able to help in different departments when needed.

Job Requirements:

-High School Diploma/GED.

-Basic Computer Skills and Common Knowledge of Microsoft Programs such as WORD, Excel, &

Outlook.

-Bilingual skills are considered a plus but not required.

Compensation will be based on experience. We offer health insurance benefits. Please email or fax resume to (805) 489-0288.