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  • ID
    #7994099
  • Salary
    TBD
  • Source
    ServiceNow, Inc.
  • Date
    2021-01-09
  • Deadline
    2021-03-10
 
Full-time

Vacancy expired!

Job Title: Senior Software Engineer – Full Stack Job Location: San Diego/Santa Clara, US Company ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. Team We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain. Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers. Please join this highly innovative team. Let us disrupt the industry! What you get to do in this role: Design and develop the industry leading ServiceNow platform on conversational interface

Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL

Work in a scrum-based agile development process which plans and builds features targeted to a release

Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs

Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers

Collaborate with product managers and user experience designers to deliver delightful experiences

Build rich, modern web and mobile native experiences that are accessible, progressive and responsive

Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)

Support customers through bug fixes and patches

In order to be successful in this role, we need someone who has: Bachelor’s/master’s degree in Computer Science or related discipline

3+ years of experience designing and building scalable reusable software components

Past knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux) and Java Web Application Framework

Strong hands-on knowledge of JavaScript, Java, XML, HTML5 and CSS3, AJAX, WS/REST

Passion for software development, debugging and problem-solving.

Strong problem-solving, debugging skills and an aptitude for learning new technologies

Solid understanding of data modeling and databases (MySQL preferred)

Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

Strong written and verbal communication

It would be even better if you have: Experience developing on the ServiceNow platform and API’s

Experience in developing chat/virtual agent applications.

Expertise in unit and integration test automation

Experience with relational databases: Oracle, MySQL MS SQLServer

Familiarity with Unix shell

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

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