-
ID
#23937822 -
Job type
Contract -
Salary
Depends on Experience -
Source
ApTask -
Date
2021-11-17 -
Deadline
2022-01-16
Salesforce Techno Functional Consultant
California, Santaclara, 95050 Santaclara USAContract
Vacancy expired!
- The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
- Specific areas of concentration include:
- Building a clear requirements development strategy for each customer engagement.
- Leading discovery workshops, which includes the facilitation and solution presentations.
- Defining Personas.
- Documenting requirements in User Story format.
- Organizing and driving process reengineering sessions
- Identifying and creating an inventory of customer process pain points and gaps in best practices.
- Performing rapid analysis and decomposition of complex business information into functional process components.
- Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
- Interpreting technical and business strategy roadmaps.
- Building and demonstrating prototypes in Salesforce.
- Presenting to executive level audiences as well as technical teams.
- Participate and guide customers through user acceptance test planning and execution.
- An understanding of Salesforces capabilities and limitations. Able to clearly communicate those to customers.
- Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
- Experience in several mid-sized Salesforce implementations comprised of the following:
- SFDC Sales Cloud
- SFDC Service Cloud (including CTI)
- SFDC Communities
- 3rd Party App Integration
- Data Migration
- com Custom Development
- 5 + Years of experience as a Salesforce BA/ Solution Architect / Techno Functional Salesforce Consultant.
- In depth Knowledge of Salesforce Service cloud and Einstein Bot implementation required.
- Knowledge on Story Grooming , Functional Analysis, Story Boarding, User Persona Creation, Use case Scenario, Process Flow design
- Experience with Agile methodology and Agile
- Comfortable Building and demonstrating Prototype in Salesforce
- Bachelor's degree is preferable.
- Experience with interacting with External systems via Salesforce Callout.
- Strong understanding of the Service Business process for the following is desired.
- Certification: Salesforce Certified Service Cloud Consultant.
Vacancy expired!
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