HR/Office Assistant

Lull is looking for an energetic, dynamic, and results-focused Office/HR Assistant. This full-time position reports to the VP of Human Resources and provides administrative support to the Human Resources department and performs office management functions.

Summary:

As the HR/Office Assistant, you will be part of creating a top-notch employee experience and provide general support to the VP of Human Resources in the areas of Customer Support, general HR assistance, Call Center recruiting, ordering equipment, office management, and assisting with cultural initiatives, among other tasks. A successful candidate will be self-driven, take initiative, and have a passion for people. You will have strong organizational and time management skills with the ability to work in a fast-paced office environment.

Who is Lull?:

Lull is a well-funded, Santa Barbara based, innovative and fast-growing online eCommerce company that has focused on selling a premium mattress and bedding directly to consumers. We are driven by our values, a great culture, our commitment to our customers and consistent revenue growth. Since our launch in 2015, sales have grown by triple digits each year, and we are profitable. We like to set the bar high, roll up our sleeves and work together to outperform the competition. We are highly invested in the communities we serve through our outreach programs by donating time, products, and services both locally and nationally. We are looking for people who are passionate about their work, eager to learn, and ready to start doing the best work of their lives.

We feel that our employees are our family, and everyone helps to build a truly diverse and inclusive workforce.

Responsibilities:

Responsible for all aspects of Call Center employee recruiting, ranging from ad placement to resume screenings and interviews.

Handle all necessary call center new hire enrollment.

Welcome and onboard new Call Center employees from offer to new hire orientations.

Point of contact for Customer Support employee questions regarding timekeeping, benefit changes, and escalating questions to the appropriate resources for resolution.

Responsible for ordering all needed office supplies.

Responsible for owning the equipment ordering process for existing and new employees and coordinating with external vendors.

Provide day to day administrative support to the HR department with tasks such as filing, copying, and other HR related processes.

Participate in the Culture Committee and coordinate cultural initiatives and events.

Ensure that the office is well-maintained and organized.

Work with the VP of HR to escalate any issues with the building to property management.

Greet and assist visitors when they arrive at the office.

Responsible for incoming and outgoing mail.

Coordinate with employees to ensure all cyber security awareness trainings are completed.

Maintain the office electronic key system for employees.

Maintain strict confidentiality of all sensitive employee and company data.

Perform all other functions as directed by Management.

Requirements:

Bachelors degree

Stellar verbal and written communication skills. Ability to communicate clearly and effectively.

Demonstrate analytical and problem solving skills.

Demonstrated ability to meet deadlines and multi-task in a fast paced environment.

Proactive in identifying and taking on new projects.

Strong organizational skills and pays attention to detail.

Proficient in Microsoft Office Suite and GSuite.

Displays an approachable and friendly communication style and customer service attitude.

Team player who sees no task as too big or too small.

Maintains strict confidentiality.

Office management and/or HR background is a plus.

Knowledge of recruiting for a Call Center is a plus.

Reasons to Love Lull:

Generous vacation – We love our work, but we recognize that it is just as important to get away and we encourage you to take the time you need.

Benefits – We offer health benefits, vision, dental, basic life insurance, HSA, and a 401(k) plan.

Healthy work life balance – Our people are highly engaged and passionate about their work. We highly value a work/life balance.

Lull Self Care Time – We care about your mental health and wellness. Employees take a half hour daily from 3:00-3:30 p.m. to take care of themselves.

Incredible Team – We surround ourselves with talented, professional and friendly team members.

Fun events – We make time to enjoy ourselves.

We promote professional development.

A free mattress after 90 days - you'll love it.

Our Values:

Our customers are the priority

Data drives our decisions

We are results focused

We strive for constant improvement

We communicate openly and honestly

We practice humility

Everyone adds value

We assume ownership and accountability

We work to live