ID
#15164065
Job type
Permanent
Salary
Market related
Source
Irvine Technology Corporation (ITC)
Date
2021-06-06
Deadline
2021-08-05

IT Service Desk Specialist

California, Santaana, 92707

Permanent

Vacancy expired!

IT Service Desk Specialist

IMMEDIATE NEED for an IT Service Desk Specialist to join a growing software development company. In this role, you will be responsible for will provide excellent technical support service to the company’s onsite and remote employees. This position is responsible for handling the day-to-day system, phone, and network incidents while simultaneously being exposed to many technological functions required to support the company.

Responsibilities:

End user support
Talk through technical issues with end users over the phone, email and chat
Troubleshoot computer hardware, software, network, printer and scanner issues
Support remote office’s IT needs
Create and manage Active Directory user accounts
Create and manage Office 365 emails
Deploy new desktops or reimage existing desktops
Deploy and install desktop applications
Support internal desktop and web applications
Phone system support, including video conferencing (e.g. RingCentral, Zoom and MS Teams)
Track and account for IT assets
Travel out of state to support operations in trade shows and remote offices (currently suspended because of the pandemic)
Provide after hours, on call, support for end users on a rotational basis
Complete on-boarding and off-boarding checklists and documentation
Document all changes, modifications and troubleshooting in our ticketing system
Assist with planning and the execution of IT projects
Provide timelines for projects and rollouts
Set up iPhone and Android phones

Qualifications:

Must have a Bachelor’s degree in a technical discipline
CompTIA Network+ and/or A+ or equivalent technical knowledge is a plus
Working towards MCSE/MCSA/Cisco accreditations is a plus
Passion for new technology and delivering superior customer service
2+ years of technical support experience in a large environment preferred
2+ years of Active Directory and Office 365 experience is a big plus
2+ years of managing network shares and network printers
1+ years of supporting remote users
2+ years of printer support (Zebra knowledge a plus)
Awareness of ITIL best practices is a plus
Knowledge of Windows operating systems 10, 7
Knowledge of Apple operating systems
Knowledge of VPNs firewalls and switching a plus

Please send your resume to

Andrew Butler, Senior Technical Recruiter for immediate consideration.

Let us help you secure an interview!

ABOUT US

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!

Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Vacancy expired!

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