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  • ID
    #46892133
  • Job type
    Contract
  • Salary
    USD35 - USD38
  • Source
    Randstad Technologies
  • Date
    2022-11-02
  • Deadline
    2022-12-31
 
Contract

Vacancy expired!

job summary:

As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.

The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.

In addition to the above:

- Write processes and procedures for customized support services.

- Act as business driver to improve customer's and Cisco's internal operations.

- Understand customer's internal business functions and culture.

- Identify, build and maintain relationships with customer's internal management.

- Act as single point of contact for operational issues.

- Coordinate technical issues and customer needs.

- Represent customer needs to Cisco post-sales support teams and applicable organizations.

- Provide customers with updates on hot or escalated issues.

- Coordinate and deliver weekly status reports to customer.

- Create and present quarterly reports to customers with analysis of customer's support needs.

Required Skills:

- Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience.

- Ability to work as a team member in a cross-functional matrix environment.

- Excellent presentation and communication skills.

- strong project management skills.

- strong influencing and negotiation skills.

- strong critical thinking and decision-making skills.

- Understanding of pertinent software applications used for reporting and researching.

- Ability to use PC/phone/pager for frequent communication.

- strong technical gap analysis skills.

- Understanding of Cisco product and solutions.

- Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook).

- Experience with Pivot tables and macros a plus.

Demonstrate the ability to excel in the following areas:

1. Customer Service

2. Conflict Management

3. Analytical and Trend analysis

4. Communication/Presentation

location: San Jose, California

job type: Contract

salary: $35 - 38 per hour

work hours: 9am to 6pm

education: Associates

responsibilities:

Required Skills:

- Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience.

- Ability to work as a team member in a cross-functional matrix environment.

- Excellent presentation and communication skills.

- strong project management skills.

- strong influencing and negotiation skills.

- strong critical thinking and decision-making skills.

- Understanding of pertinent software applications used for reporting and researching.

- Ability to use PC/phone/pager for frequent communication.

- strong technical gap analysis skills.

- Understanding of Cisco product and solutions.

- Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook).

- Experience with Pivot tables and macros a plus.

qualifications:

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Associates

skills:
  • Junior Project Manager (3 years of experience is preferred)
  • OPERATIONS SUPPORT
  • conflict management
  • Customer Service
  • Assistant Project Manager
  • Customer Relations
  • Customer Experience (4 years of experience is preferred)
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Vacancy expired!

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