-
ID
#23528967 -
Job type
Full-time -
Salary
TBD -
Source
Zscaler -
Date
2021-11-26 -
Deadline
2022-01-25
Senior Technical Writer - Technical Publications (ZIA)
California, Sanjose, 95101 Sanjose USAVacancy expired!
Job Description
Position: Senior Technical Writer - Technical Publications (ZIA)Location: US-Pacific only (remote candidates in other locations will not be considered)A Senior Technical Writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, help videos, and on-screen text. To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.
Responsibilities/What You’ll Do- Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
- Deliver content for online documentation, video tutorials, on screen text (i.e., UI tooltips and labels), and help portal articles
- Integrate graphics and illustrations to improve the quality and usability of the documentation
- Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups
- Lead and mentor other technical writers on the team, and assist with documentation project scheduling and management
- Assist in defining standards, style, and terminology
Qualifications
Qualifications/Your Background- 5+ years of experience in technical writing
- Bachelor’s degree in technical writing, communications, or a related field
- Ability to mentor and influence without authority
- Excellent oral, written, analytic, and organizational skills
- Detail orientated, and able to think and write in context with the target audience
- Self-motivated and effective in a fluid environment
- Hands-on experience with JIRA and/or Confluence
- Must possess creativity and a sense of humor
- Able to work independently and as part of a team
- Experience in writing online help and knowledge base articles
- Experience in developing video tutorials
- Experience with web-based or mobile products
- Hands-on experience with HTML5/CSS
- Experience in network or cloud security
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-YC2
- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Vacancy expired!