ID
#6097571
Job type
Permanent
Salary
Depends on Experience
Source
VeriCour
Date
2020-11-24
Deadline
2021-01-23

IT Support Manager

California, Sanfrancisco, 94101

Permanent

Vacancy expired!

IT Support ManageerThe IT Support Manager will be responsible for leading the processing of distributed call center systems, asset management, user support, and network administration. They will oversee the implementation strategy of the IT department in support of a distributed call center workforce.

Responsibilities:

Maintain and support hardware and software used by distributed call center agents and other employees.
Oversee budget and planning projects to upgrade, maintain, and install hardware systems.
Work to ensure that proper disaster recovery standards are in place and regularly tested.
Act in a leadership role to mentor direct reports and work closely with other department leaders with strategic initiatives.
Take part in an IT infrastructure on-call rotation, which includes supporting occasional after-hours maintenances and other job functions that could potentially adversely impact business functions if performed during business hours.

Qualifications:

5+ years’ Corporate IT work experience required.
2+ years’ Team Management experience required.
Experience with AWS, preferred.
Understanding of how to support a distributed group of user’s hardware and software needs.
Experience supporting call center employees a plus.
Advanced understanding of Information Technology Management principles and planning.
Experience in Project Management and budgeting a plus.

Excellent company benefits including medical, dental, vision and 401k.

Equal opportunity employer.

Vacancy expired!

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