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  • ID
    #45981870
  • Job type
    Contract
  • Salary
    TBD
  • Source
    Spar Information Systems
  • Date
    2022-09-25
  • Deadline
    2022-11-23
 
Contract

Vacancy expired!

Position Responsibilities:

  • Use Service-Now to accept, work, and resolve incidents
  • Open incidents and requests in Service-Now
  • Communicate with internal IT employees and end users in an effective and professional manner
  • Be prepared to offer one on one training using already created training materials
  • Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
  • Image laptops and desktops
  • Assist with Video Conferencing setup, and troubleshooting
  • Desk setups, end user desk moves, and removal of electronic equipment
  • Strong organizational skills
  • Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, head sets, adapters, and printers.
  • Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
  • Must be able to move at a quick pace
  • Must be able to prioritize several concurrent issues to address the most urgent first
  • Direct end users to an internal IT support desk for any duties not described above
Essential Skills & Experience:
  • Requires a High School Diploma or three years' experience in Administration or related field and/or training.
  • Advanced level skills with desktop, laptop and mobile device hardware, and video conferencing technologies
  • Excellent customer service skills
  • Ability to carry out specific oral and written instructions
  • Meticulous attention to detail and accuracy
  • Execute responsibilities with a sense of urgency and follow-through
  • Positive, proactive work ethic and approach
  • Proven ability to communicate effectively (oral and written) with customers, peers, management, contractors and vendors
  • Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
  • Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation

Vacancy expired!

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