-
ID
#45981870 -
Job type
Contract -
Salary
TBD -
Source
Spar Information Systems -
Date
2022-09-25 -
Deadline
2022-11-23
Desktop Support Analyst
California, Sanfrancisco, 94111 Sanfrancisco USAContract
Vacancy expired!
Position Responsibilities:
- Use Service-Now to accept, work, and resolve incidents
- Open incidents and requests in Service-Now
- Communicate with internal IT employees and end users in an effective and professional manner
- Be prepared to offer one on one training using already created training materials
- Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
- Image laptops and desktops
- Assist with Video Conferencing setup, and troubleshooting
- Desk setups, end user desk moves, and removal of electronic equipment
- Strong organizational skills
- Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, head sets, adapters, and printers.
- Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
- Must be able to move at a quick pace
- Must be able to prioritize several concurrent issues to address the most urgent first
- Direct end users to an internal IT support desk for any duties not described above
- Requires a High School Diploma or three years' experience in Administration or related field and/or training.
- Advanced level skills with desktop, laptop and mobile device hardware, and video conferencing technologies
- Excellent customer service skills
- Ability to carry out specific oral and written instructions
- Meticulous attention to detail and accuracy
- Execute responsibilities with a sense of urgency and follow-through
- Positive, proactive work ethic and approach
- Proven ability to communicate effectively (oral and written) with customers, peers, management, contractors and vendors
- Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
- Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation
Vacancy expired!
Report job