-
ID
#17500989 -
Job type
Permanent -
Salary
$60,000 - $80,000 -
Source
San Francisco Marin Food Bank -
Date
2021-07-26 -
Deadline
2021-09-24
Business Systems Analyst
California, Sanfrancisco, 94101 Sanfrancisco USAPermanent
Vacancy expired!
- Act as the business systems subject matter expert on the CRM and other related systems and tools.
- Understand the underlying database architecture and the relationship between various datasets to assist with configuration design.
- Stay current on system upgrades and oversee upgrades.
- Work with internal stakeholders to understand business requirements, define scope of potential changes, propose technical and/or process options, and deploy selected solutions.
- Troubleshoot user issues and work with external vendors on resolution if needed.
- Support effective information management practices through hands on work with data, audits of data entry by fellow staff, regular communication to users, and proactive recommendations to relevant leadership.
- Develop and maintain system documentation.
- Work with stakeholders to develop training materials and conduct user training.
- Develop and publish reports and dashboards. Work with users to develop ad-hoc reports and queries.
- Develop and maintain a broad understanding of organizational processes, procedures, challenges, and initiatives. Propose and implement database tools and procedures to support those changing organizational needs.
- Maintain peer relationships with other food banks, represent organization in Operations & Technology Consortium as needed, advise senior leadership on network-wide issues related to areas of focus and expertise.
- Other duties as assigned.
- Bachelor’s degree in a business administration or IT related field desired. Relevant work experience may be substituted.
- 2-4 years’ experience in a business analyst capacity, with at least 2 years focused on Customer Relationship processes.
- Strong knowledge of CRM systems desired.
- Experience with either/or Microsoft Dynamics or Salesforce, Microsoft Azure, Microsoft Power BI application strongly preferred.
- Understanding of database theory, programming logic, and business procedures.
- Ability to quickly grasp complex business processes and transition to documentation for various audiences – both end-user and technical.
- Professional, accountable, and results-oriented with the ability to work independently while supporting multiple stakeholders.
- Proven ability to work remotely.
- Strong organizational skills with ability to utilize initiative and judgment in juggling multiple responsibilities in a dynamic, rapidly changing environment.
- Ability to work and interact well with individuals (staff, volunteers, and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.
- Comfortable and well-versed in interacting with a broad range of end users with varying technical abilities.
- Preferred experience with Food Banking, food industry, or other non-profit environments.
- Excellent written and verbal communication skills.
- Interest in hunger or food issues.
Vacancy expired!
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