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  • ID
    #13513128
  • Job type
    Contract
  • Salary
    USD TBD TBD
  • Source
    Tek Pyramids
  • Date
    2021-05-09
  • Deadline
    2021-07-08

Job Description

  • Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
  • Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey
  • Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers
  • Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
  • Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
  • Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape
  • Participate in User Acceptance testing and recommend improvements.
  • Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.
  • Identify business process gaps and scale current client systems to fill them.
  • Conduct quantitative/ qualitative data analysis using various tools and functions.
  • Analyze complex business problems that can be solved through change management or system automation.
  • Manage information and applicable supporting documents and dashboards.
  • Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
  • Work with client stakeholders to improve, automate and align business data with current client processes.
  • Curate and maintain related support documentation and runbooks (Self help articles, training material, support flows, other documentation).
  • Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
  • Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
  • Work with internal stakeholders and cross-functional product development and data teams, to support delivery of internal digital products
  • Analyze and interpret high impact business needs and translate them into project requirements
  • Develop deep understanding of the products/tools used by the team, and analyze for continuous improvements
  • Knowledge of the technical architecture of scalable solutions
  • Experience dealing with ambiguity, is self-driven and results focused
  • Use data to define metrics for the initiatives, measure current state and track attainment of key indicators driving improvement iteratively
  • Assist with product adoption, internal product marketing, review and feedback gathering

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