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  • ID
    #12269575
  • Job type
    Contract
  • Salary
    TBD
  • Source
    Eliassen Group
  • Date
    2021-04-14
  • Deadline
    2021-06-13

IT Support Engineer

California, Sanfrancisco, 94102 Sanfrancisco USA
 
Contract

Vacancy expired!

Our fast-growing client is seeking a dedicated IT Support Engineer with a strong customer service orientation to receive and resolve IT support issues and requests for internal users.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the IT Support Engineer:
  • Provide support to employees for problem resolution with IT, AV, and communications systems
  • Help with IT inventory, purchasing, asset management, machine provisioning, onboarding, and other key processes
  • Provide hands-on troubleshoot of hardware, software applications, networking, and other technical issues
  • Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
  • Manage relationships with vendors and 3rd party providers for application support
  • Provide timely resolution to problems and serve as a point of escalation for team and users
  • Develop processes for reviewing, testing, documenting, and improving practices within the team

Requirements of the IT Support Engineer:
  • Experience with provisioning, imaging Macs/PCs/chromebooks
  • JIRA/Confluence, Slack, Okta, and G-Suite experience
  • Customer service background a plus
Keywords: IT Support Engineer, Technical Support, Issue Resolution, JIRA, Confluence, Slack, Okta, G-Suite

Job ID: 350535

About Eliassen Group:

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a

$1,000 referral check!

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