Case Coordinator / Office Assistant

Our office is seeking an office assistant/ case manager who is enthusiastic, personable, is a good listener, has the ability to have engagement during lead calls, possess excellent phone skills, and compassion for elderly

Job Summary:

Duties: Responsible for all areas of day to day Operations; clients,

caregivers, scheduling, performing in-home assessments

Preferred Homecare experience or experience with elderly

Essential Functions:

Answers the telephone and performs in-home assessments.

Initiates & completes the contractual process for clients including processing contracts, in-home assessments, fielding lead calls,

Orients caregivers and maintains current caregiver files in accordance with policies and

procedures.

Records employee information such as personnel data, compensation, tax data,

performance reviews, evaluations, and termination date and reason.

Enters maintains and corrects client, employee, payroll, billing and related accounting

data into the computer.

maintains office supplies, forms and equipment, communicate needs

Visits prospective clients/clients after referrals are made to introduce Visiting Angels

Schedules shifts by matching caregiver qualifications and availability to clients' needs.

Supervises caregivers and completes performance pop-in visits to ensure quality caregiving services

The schedule will be Monday-Friday 9am-5pm with alternating weekends. Please plan to work 2 Saturdays and 2 Sundays a month as needed.

Qualifications:

High School Diploma or GED, along with two years related experience and/or training.

Requires proficiency in word processing and computer skills.

Must possess and demonstrate excellent communication skills, leadership skills,

organizational skills, and customer service techniques. Must perform and manage

multiple responsibilities concurrently and work well under pressure