ID
#44837391
Job type
Permanent
Salary
TBD
Source
Apex Systems
Date
2022-08-12
Deadline
2022-10-11

Service Center Representative

California, San diego, 92101

Permanent

Vacancy expired!

Job#: 1267354

Job Description: Customer Service Representative

Location: San Diego, CA (Hybrid Role)

First 8 weeks will be on-site!

Assessment Required

Must be fully vaccinated and pass background check/drug screening! If interested, please send your qualified resume to .

PURPOSE: The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service-related activities.

Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

ACCOUNTABILITIES:

Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records.
Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations.
Supporting eligibility inquiries.
Ensuring bills are correct and mailed timely.
Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing.
Resolving related problems.
Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting.
Resolving payment discrepancies and delinquencies.
Identifying, coding, batching, scanning and indexing documents for imaging.
Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance.
Working with internal and external customers and vendors to resolve any issues related to support services activities.
Collecting and monitoring productivity and customer service quality measures.
Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required.
Facilitating communications across all lines of business and with other Kaiser Permanente departments.
Participating in purchasers' performance evaluations and performance target setting activities. Perform other duties as they are assigned.

REQUIREMENTS: Minimum of 2 years' experience in accounting, finance or related field preferred. Proficiency in math, data entry, typing, spelling and grammar, for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows-based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision-making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities.

Top (3) Required Skills:

Candidate Should Have: 6+ months data entry experience required.
1 year of relevant experience required.
Bachelors preferred, not required. HS Diploma or GED required.

Top Daily Responsibilities:

1. Membership processing

2. Preparation and validation of information

3. Phones

4. Finance related activities.

Top 3-5 Top Skills:

1. Analytical

2. Detail Oriented

3. Outgoing calls or call center experience highly preferred

4. Excellent Attendance History

5. Some experience with cash handling highly preferred (examples include: accounting, Bank Teller, Cashier, Ledger)

6. Data Entry

Desired Skills:

1. Analytical

2. Detail Oriented

3. Customer Centric Service Model

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Vacancy expired!

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