-
ID
#44580876 -
Job type
Permanent -
Salary
Depends on Experience -
Source
Zensar Technologies Inc. -
Date
2022-07-25 -
Deadline
2022-09-23
ITIL Service Manager
California, San diego, 92101 San diego USAPermanent
Vacancy expired!
Work Place Manager/ITIL and ITSMFulltime California
- Managing the day-to-day operational delivery of Services for the customer, including efficient and effective management of the technical staff and tools.
- Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the Services as defined in the Agreement.
- Identifying risk and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the
- Manages the development and implementation of operational and configuration Changes to the technical components for the area of
- Manages and assesses the quantity and quality of staff resources used in the delivery and makes recommendations for corrective actions to management when necessary to address issues.
- Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Workplace Manager.
- Ensure staff resources have the proper knowledge, training, and skills, along with following the Procedures in delivery of the Services as required in the Agreement.
- Assist management in making decisions to improve service delivery and quality at an operational level; and
- Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the customer.
- Should have managed Service Desk, Desk Side Support, SCCM & In tune team. Having technical acumen for all these tracks are mandatory.
- In depth knowledge on Service Now Reporting and Analysis of base data for Workplace services team.
- Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements
- Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI — SVC at level 3 at minimum.
- Certified ITIL experienced resource
- Training, experience, and certification in the technical components and tools managed.
- Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and
- Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other Providers to meet the customer’s end-to-end service levels; and
- Ability to manage ITSM management processes and procedures in an outsourcing environment
Vacancy expired!
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