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  • ID
    #44431113
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    Zensar Technologies Inc.
  • Date
    2022-07-25
  • Deadline
    2022-09-23

ITIL Service Manager

California, San diego, 92101 San diego USA
 
Permanent

Vacancy expired!

Work Place Manager/ITIL and ITSMFulltime California

  • Managing the day-to-day operational delivery of Services for the customer, including efficient and effective management of the technical staff and tools.
  • Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the Services as defined in the Agreement.
  • Identifying risk and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the
  • Manages the development and implementation of operational and configuration Changes to the technical components for the area of
  • Manages and assesses the quantity and quality of staff resources used in the delivery and makes recommendations for corrective actions to management when necessary to address issues.
  • Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Workplace Manager.
  • Ensure staff resources have the proper knowledge, training, and skills, along with following the Procedures in delivery of the Services as required in the Agreement.
  • Assist management in making decisions to improve service delivery and quality at an operational level; and
  • Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the customer.
  • Should have managed Service Desk, Desk Side Support, SCCM & In tune team. Having technical acumen for all these tracks are mandatory.
  • In depth knowledge on Service Now Reporting and Analysis of base data for Workplace services team.
The required key skills and knowledge include:
  • Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements
  • Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI — SVC at level 3 at minimum.
  • Certified ITIL experienced resource
  • Training, experience, and certification in the technical components and tools managed.
  • Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and
  • Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other Providers to meet the customer’s end-to-end service levels; and
  • Ability to manage ITSM management processes and procedures in an outsourcing environment

Vacancy expired!

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