Technical Training Team Manager (Remote)

Job Title: Technical Training Team Manager

Company: Procede Software

Department: Education & Training Services

Location: Remote

Who are we…

Procede Software is the leading provider of Dealer Management Solutions for the commercial trucking industry Today, our enterprise dealer management system—Excede—is used by hundreds of dealerships across the United States and Canada to improve their operational efficiency and drive performance across all areas of their business.

Who are you…

An enthusiastic, energetic and passionate experienced trainer. In this role, you will have an opportunity to use your expertise to supervise, manage and motivate a team of trainers. Alongside your teammates, you will also train new and existing customers, and internal staff, on enterprise software, streamline processes and procedures and advance initiatives that support department growth and objectives.

What you’ll be doing…

Consciously create a workplace culture that is consistent with the overall organization's culture and that emphasizes the identified mission, vision, guiding principles, and values

Reinforce employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, collaboration, camaraderie, recognition, key employee retention and development, and high performance

Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees

Coach, mentor and develop staff, including overseeing new employee onboarding, providing regular feedback and annual reviews that include career development planning and opportunities as well as goals

Work with leadership on action planning to achieve departmental goals and objectives

Monitor team performance and provide metrics to upper management on development, contributions, and results

Evaluate new training techniques, tools and programs and make decisions with management for enhancements to existing training and education facilitation

Train customers at any size dealership and Procede employees on Procede’s suits of products and integrated applications

Based on advanced expertise, provide feedback to management and client on attendee ability, progress, and concerns

Continually build and foster customer relationships and engage with customers

Ensure training objectives are met

Contribute to designing, creating and updating training resources and materials such as training workbooks, supporting guides, surveys and webinars

Keep informed and current on Procede training and product offerings, integrations, and related components

Available for up to 10% travel, possibly to include weekends

Assist other departments with role-related activities and support company’s continuous improvement initiatives

To be successful in this role, the following is essential to have…

Expert knowledge of facilitation, adult learning and motivation best practices and principles as well as industry trends

Familiarity with training methodologies and train the trainer techniques as well as knowledge of various assessment tools

Knowledge of Instructional Design best practices as well as Learning Management Systems

Extensive experience overcoming learner objections and ability to coach others how to handle objections in a classroom setting

Excellent presentation and engagement skills

Innovation and imagination in planning, analyzing, and executing new programs and processes

Exhibit leadership skills, emotional intelligence, integrity, fairness, confidentiality, and business acumen

In-depth knowledge of performance metrics

Ability to work in high pressure situations

Self-motivated, driven, reliable and responsible, working without close supervision

Proven ability to liaise a wide range of stakeholders and communicate information, complex ideas and diffuse stressful situations effectively in writing and verbally

This position requires a minimum of:

5-8 years professional experience

3-5 years management experience

5 years Training experience

Experience delivering software training to both technical and non-technical users

Bachelor’s degree required, preferred in Education, Communications, Business Administration, Management or related field but relevant work experience may be substituted

Physical requirements:

Ability to sit at a desk, computer terminal or meeting table for a long period of time

Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment

Ability to lift up to 20 lbs

Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone

This is a great opportunity to grow not only your management skills but also your technical training skills. If you are ready to make an immediate impact on our company and you are passionate about training, we strongly encourage you to apply! We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.

To apply for this job, please visit our website at: https://procedesoftware.bamboohr.com/jobs/view.php?id=64

Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.