vCIO - Virtual Chief Information Officer

ESSENTIAL FUNCTIONS OF THE JOB• Develop and maintain a trusting professional relationship with each assigned client• Schedule, prepare, and lead the Strategic Technology Planning (STP) process for all assigned clients• Identify upsell/cross-sell opportunities that align with client-stated objectives and unique business goals• Engage with client at a strategic level to align technology to business objectives and goals• Develop technology road maps and budgets• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements applicable to assigned clients• Review project proposals in collaboration with Professional Services team• Respond to and resolve issues and escalations with patience, respect, and professionalism• Liaison between client and internal teamsOTHER DUTIES AND RESPONSIBILITIES OF THE JOB• Represent technology in client internal meetings and planning sessions where appropriate• Conduct pre-sales discovery and validation for qualified potential new clients• Manage the relationship during on boarding of assigned new clients• Provide client with product and/or service quotes in a timely manner• Ongoing development of IT and industry knowledge• Provide education to technical teams specific to client business and technology strategies• Advise on solutions to minimize risks and support client business objectives• Provide leadership to team members including techs, remote and field engineers• Ensure services are delivered in alignment with company valuesSKILLS AND ABILITIES• Successful customer service and/or sales experience• Ability and desire to provide exceptional customer service• Ability to easily establish and maintain rapport with individuals at various levels of an organization• Ability to achieve “Trusted Advisor” status with business decision makers• Driven and focused on obtaining results No excuses attitude• Self-motivated with the ability to work in a fast-moving environment with little to no supervision• Excellent grammar and writing skills with experience in preparing written communications• Excellent verbal communication skills with the ability to explain things simply and clearly• Ability to communicate in a positive, effective, and efficient manner• Ability to act with a sense of urgency while paying attention to detail• Ability to multi-task effectively and thrive in a fast-paced environment• Ability to work independently and as part of a team• Ability to prepare, organize and present information to groups of peopleEXPERIENCE REQUIREMENTS• Minimum of five years’ experience in an IT support or consulting role• Minimum of five years’ experience with O365, Windows Servers and supporting technologies.• Minimum of five years’ experience with LAN and WAN configuration, setup, and troubleshooting• Minimum of five years’ experience providing excellent exceptional service directly to end users

• Professional I.T. Certifications, such as: ITIL, CISSP, Microsoft MCP, MCSA, or MCSE, SonicWALL CSSA, Cisco CCNA, or VMware VCP