Job#: 1283277Job Description:IT Desktop Support Field Technician Shift: Mon- Fri 8:30 am am-5:30 pm Location: Sacramento, CA Pay: Dependent on experience Contact: Richard Pinapfel - General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote. A+, Dell and Lexmark certifications preferredStrong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal usersDrive location to location. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided. Personal vehicle needed for Field service. Gets paid mileage Communicates highly technical information to both technical and nontechnical personnelMay be called upon to recommend hardware and software solutions, including new acquisitions and upgradesMay participate in development of information technology and infrastructure projectsMay involve use of problem management databases and help desk systemA+ Cert preferredRequired Qualifications:• Able to work from a bent, crouched, or kneeled position• Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)• Possess a valid driver's license• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer• Works well under general supervisionMinimum Requirements:• 2-3 years plus supporting Desktops, Laptops and Printers.• 1-3 years plus with customer service experience• Reliable Transportation• Personable as they will be interacting with a wide range of users and environmentsPreferred, NOT REQUIRED:• CompTIA A+• OEM Printer Warranty Certifications• OEM Laptop/Desktop Warranty Certifications• Lexmark Printer experience• Server experience would be a bonusEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
