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  • ID
    #13100834
  • Job type
    Permanent
  • Salary
    $60,000 - $65,000
  • Source
    ReqRoute, Inc
  • Date
    2021-04-28
  • Deadline
    2021-06-27

L2 Technical Support

California, Redwoodcity, 94061 Redwoodcity USA
 
Permanent

Vacancy expired!

  • Gain understanding across tools to guide and coach team on best practices on continuous improvement
  • Complete ownership of workflow / process allocation for optimal delivery
  • Perform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving them
  • Identify top issue drivers and escalate to tool owners for proactive resolution
  • Create / maintain process playbooks to scale the associated service model
  • Performing impact and Root cause analysis
  • Analyze issue trends & prepare summary for stakeholders
  • Managing communication with partner team / stakeholder

Skill/Experience/Education

Required:
  • 3-4 years of experience with SQL Scripting and 1-2 years’ experience in any programming language
  • Degree in Computer Science / Engineering
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies
  • Ability to work individually and as part of a team with Meticulous attention to detail

Thanks & Regards,HarryTechnical RecruiterReqroute, Inc

Vacancy expired!

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