-
ID
#13100834 -
Job type
Permanent -
Salary
$60,000 - $65,000 -
Source
ReqRoute, Inc -
Date
2021-04-28 -
Deadline
2021-06-27
L2 Technical Support
California, Redwoodcity, 94061 Redwoodcity USAPermanent
Vacancy expired!
- Gain understanding across tools to guide and coach team on best practices on continuous improvement
- Complete ownership of workflow / process allocation for optimal delivery
- Perform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving them
- Identify top issue drivers and escalate to tool owners for proactive resolution
- Create / maintain process playbooks to scale the associated service model
- Performing impact and Root cause analysis
- Analyze issue trends & prepare summary for stakeholders
- Managing communication with partner team / stakeholder
- 3-4 years of experience with SQL Scripting and 1-2 years’ experience in any programming language
- Degree in Computer Science / Engineering
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies
- Ability to work individually and as part of a team with Meticulous attention to detail
Vacancy expired!
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