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  • ID
  • Job type
  • Salary
    USD23 - USD26
  • Source
    Randstad Technologies
  • Date
  • Deadline

job summary:

Randstad Technologies has partnered with a top healthcare client who delivers unparalleled healthcare solutions for their customers. Our client's integrated healthcare system allows their employees to play an integral part in their mission to serve their customers and community. If you are interested in learning more please apply to the following role

location: Rancho Cucamonga, California

job type: Contract

salary: $23.11 - 25.99 per hour

work hours: 8am to 4pm

education: High School


The position will primarily respond to incoming provider inquiries, using Salesforce.com and, as needed, via phone. The types of inquiries include:

  • Registration questions related to signing up for the provider portal (Online Affiliate)
  • Collaborate with IT as needed to resolve technical issues
  • Process and approve or deny registration requests based on defined process steps
  • Escalate issues to a Tier 2 team as needed to facilitate rapid resolution of customer issues
  • Maintain support issue documentation as needed in Salesforce
Specific skills

  • Proven experience working with providers in a health plan setting, especially working with claims
  • Ability to review data and metrics to draw correct conclusions for actions
  • Demonstrated ability to work independently to prioritize tasks and respond to urgent issues appropriately
  • Technical abilities to support troubleshooting of potentially complex customer issues (understanding of web technologies, but coding abilities are not required)
  • Provide professional & positive interaction when engaging with our External providers, users or internal business partners
Candidates that we have rejected:

  • Background with providers was limited, such as only scheduling or routing documents (very simple issue management)
  • No demonstrated ability in managing or prioritizing issues
  • No demonstrated ability in reviewing data to make conclusions or decisions
  • Customer service background with experience only in scripted responses and call handling
Candidates that have worked well for us had backgrounds in:

  • Case management
  • Promoting adoption of providers (including training) in software systems such as Epic or GEHealth (or other health care software program)
  • Billing practices where person is involved in complex health care billing strategy, leveraging healthcare billing software


  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: High School

  • Business Analysis
  • Business Systems Analyst
  • Data Analysis
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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