Position Overview The Program Manager must have a proven track record working on large, complex teams delivering high quality results, ability to work independently and nimble while driving decisions forward collaborating with key stakeholders, identifies and implements operational efficiencies, and leads multiple projects with competing priorities simultaneously. The Program Manager must have excellent business acumen and know how to leverages data to assess opportunities and risks at all levels of business operations. Core Responsibilities
Develop and facilitate integrated marketing program details with key deliverables and timelines
Establish and manage program Key Performance Indicators (KPI’s) and report these measures to key stakeholders
Help Marketing Operations Team maintain marketing calendars, develop campaign schedules in Workflow tools like Percolate, Sprinklr, Wrike, Monday.com
Create marketing documentation and program updates using Jira and Confluence
Propose strategic solutions which enable effective project implementation and delivery across the organization
Facilitate key stakeholder engagement and to drive consensus
Collaborate with cross-functional teams to ensure successful and timely deliverables
Develop and deliver progress reports, requirements documentation and presentations to various audiences, including project team, Product team, IT team, senior leadership and key stakeholders
Personal Characteristics
Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business functions
Strategic thinker with a customer centric focus
Excellent communicator with influencing and persuasion skills
Strong influencer, collaborator and relationship builder
Data and solutions driven
Innovative thinker, team player and problem solver
Experience & Expertise
Bachelor’s degree in Business or Marketing or equivalent experience.
Minimum of 5 years’ experience managing equivalent programs
Proven expertise to influence people, process and technology in a manner that enriches the customer experience and overall team performance
Leadership Capabilities
Ability to develop relationships, influence and collaborate across all level
Ability to manage competing priorities and multi-task to meet deadlines
Excellent customer service skills and the ability to resolve complaints, inquiries and operational issues by influencing multiple stakeholders
Strong communication and presentation skills
Ability to build, motivate and lead teams to successful results