Customer Service Support Representative

OverviewThe Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.ResponsibilitiesResponsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications .

Supports SBS customers with product-related questions and concerns

Responsible for customer service support issues including billing, order status and customer inquiries

Applies general query skills to determine reason for call in order to route the problem to the appropriate party

Learns intermediate knowledge of the current ERP system for processing of phone and email requests

Daily interaction with various industry specific software

Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction

Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction

Works closely with all departments within the operations department and levels of management escalating problems and concerns when necassary

Performs general customer service-related work in support of organizational goals and objectives and tactical operations

Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch.

Other duties assigned

QualificationsHigh School Diploma or equivalent required

2-5 years of experience in a customer service environment; call center support experience preferred.

Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)

Exceptional verbal (especially telephonic) and written communication skills

Excellent customer service skills including a customer focused attitude

Excellent reading comprehension and mathematical skills

Excellent organizational skills; effective time management skills which must include attention to detail

Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction

Ability to prioritize job responsibilities in a dynamic fast paced environment

Proficient data entry skills

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran#LI - DNPJob Location US-CA-PleasantonPosted Date 4 hours ago (1/18/2022 5:54 PM)Job ID 2022-6818Category Customer Service