Batteries Plus - Device Repair (Palm Desert)

Looking for a FULL TIME Device Repair Tech. MUST HAVE technical experience, GREAT customer interaction, POSITIVE attitude. This is an opportunity for someone who wants a long term job. We pay well, and try to make it a fun place to be and work!

General Function

Provide customers total solutions to their battery, bulb, and device repair problems while doing so in a courteous, professional and helpful manner.

Essential Responsibilities

Customer Service / Sales

Greet customers, determine needs and answer questions

Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals

Ask questions to identify potential commercial customers

Operate computer/cash register to complete sales transactions with accuracy

Answer phones, ensuring messages are relayed

Assist in achieving retail and commercial sales initiatives

Watch for loss prevention issues and advise management of any unusual activities

Function as a team player doing whatever is necessary to help attain company goals

Demonstrate a customer-first mentality

Provide store tours to introduce other products/services to customers

Merchandising / Inventory

Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager

Rotate and stock inventory

Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies

Organize daily recovery of displays to achieve full store appearance

Maintain retail shelf label pricing

Prepare store for daily opening and closing including counting and reconciling register drawers

Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Qualifications

H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience. Prior retail experience required

Ability to gain quick and solid understanding of company’s electronic retail and cross reference system; capable of adapting learning to incorporate new technology

Ability to make minor decisions and use some judgment within standardized procedures

Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures

Must possess and use organizational and analytical problem solving skills

Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects

Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges

Demonstrated technical aptitude and or technical experience desired

Working Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.

The position also requires the employee to occasionally use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, and a company automobile.

While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock. The level of noise in the working environment is moderate.

Protective clothing and/or equipment used in this position includes safety glasses, goggles, gloves, and steel-toed shoes ARE PROVIDED as needed.