LMS Support Specialist

LMS Support Specialist

Apply via our career site: https://lcptracker.com/about/company

LCPtracker, Inc. is a leading software service provider specializing in construction site compliance related software, headquartered in Orange, CA. Our main solution, LCPtracker Pro, is a powerful web-based SaaS solution for collecting, verifying, and managing certified payrolls and other labor compliance related documents. Over 200 government agencies and 100,000 contractors have used LCPtracker for their certified payroll reporting.

In 2022, our growth continues at a rapid pace, making LCPtracker one of the fastest growing small companies in Orange County, California, recognized by the Orange County Business Journal. In 2017, 2018, 2019, 2020 and 2021 LCPtracker was recognized as an Orange County "Best Places to Work" by the Orange County Register.

Position Summary

LMS Support Specialists assist Academy learners with any issues, ensure the Learning Management System works properly and quickly respond to bugs and unexpected errors. LMS Support Specialists recognize/resolve the issues that may appear when it comes to course design, its configuration or infrastructure while keeping track of the freshly uploaded relevant courses, materials, and workshops within the Learning Management System, Docebo.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties/Responsibilities

Respond to Academy Questions via email/phone. These come in from Support/Marketing/Sales or External users.

Updating Learning Plans (video edits, Audio edits, Power point edits)

Recording Transactions into Sales Force and Master Excel Sheet

Creating and running reports to monitor users, completions, transactions. Etc.

Onboarding new employees with Academy information.

Contact with Accounting team for Invoices and payments in paypal.

Support the Manager with monthly product and opportunities sales reports.

Promo Code creation and monitoring.

Contact Docebo with Support Questions.

Keeping up to date with Docebo updates.

Maintaining product data.

Testing and creating new ideas.

Problem solving.

Collaborating work.

Key responsibilities

Working with the relevant Manager, manage and update the learning management system , to ensure the product data and information is current and accurate.

Working with the relevant Manager, set up all new product ranges in the system to support the New Product Introduction process in line with the Project timescales.

React promptly to all system updates & maintenance requests from the Manager and Production team.

Ensure all new data is entered into the learning management system is accurate and consistent in its format.

Work with Customer Care and the Production team to discuss continuous process improvement.

Manage and remove obsolete products/options.

Check product data entry input daily by external and internal users.

Assist with creation of and send invoices to users.

Education and Experience:

Associates degree or bachelor’s degree a plus.

LMS experience a plus.

SaaS (Software as a Service) industry a plus.

Strong written and verbal communication

Ability to work in a collaborative environment

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

Work Environment

This position performs its duties from our offices in California, Texas or Michigan. This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.

Position Type and Expected Hours of Work

Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours from 8am 5pm Monday-Friday. However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.

Travel

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our annual corporate Staff Retreat and Ignite is required.