-
ID
#45667302 -
Job type
Full-time -
Salary
$18 - $25hr -
Source
California -
Date
2022-09-13 -
Deadline
2022-11-12
DENTAL LAB CUSTOMER SERVICE
California, Orange county 00000 Orange county USAVacancy expired!
Company Overview:
Spectrum Killian Dental Lab Alliance is an established, dental laboratory in Southern California that specializes in producing the highest quality dental restorations. Our business is growing, and we are looking for individuals that want to be part of a collaborative and growing team.
Position Overview
This position will work across all the business units within the company. The role of a Tech Advisor is to serve as the front-line communication between our lab and the dental office for all administrative questions. We are looking for energetic, passionate, customer-oriented individuals that are excited about solving problems on the phone and effectively communicating via email. This position will also be responsible for accurately entering all analog orders into our system and auditing all digital orders that enter our system. This requires a detail oriented individual as making a mistake at this step will automatically result in a failed case.
The position comes will the following generous benefits: medical, dental, vision, 401K with company match, vacation, holiday, and sick time, and opportunities for competitive salary and performance-based bonuses.
Responsibilities
Inbound / outbound phone coverage
In lab case management, ensuring cases are being delivered on time
Custom shade & case pick up scheduling
Accurate Case entry
Administrative new customer onboarding / account set up
Transitioning technical calls to the correct business unit managers
Entering remake data into the system
Any special projects requested by management
Any task assigned by the executive team that aligns with the company’s mission
Qualifications
Prior professional experience working in a customer service and/or customer-related role is required
Superior communication skills – effective and strong interpersonal skills
Ability and willingness to learn the processes and procedures that the lab functions by
Ability to work in a team
Active and effective listening skills and ability to develop strong customer relationships
Strong organizational skills and the ability to multitask
Must be allowed to work in the USA (permanent resident or US Citizen)
Spectrum Killian Dental Lab is an equal opportunity employer.
If interested, please send resumes to reply link.
Vacancy expired!