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  • ID
    #45667302
  • Job type
    Full-time
  • Salary
    $18 - $25hr
  • Source
    California
  • Date
    2022-09-13
  • Deadline
    2022-11-12
 
Full-time

Vacancy expired!

Company Overview:

Spectrum Killian Dental Lab Alliance is an established, dental laboratory in Southern California that specializes in producing the highest quality dental restorations. Our business is growing, and we are looking for individuals that want to be part of a collaborative and growing team.

Position Overview

This position will work across all the business units within the company. The role of a Tech Advisor is to serve as the front-line communication between our lab and the dental office for all administrative questions. We are looking for energetic, passionate, customer-oriented individuals that are excited about solving problems on the phone and effectively communicating via email. This position will also be responsible for accurately entering all analog orders into our system and auditing all digital orders that enter our system. This requires a detail oriented individual as making a mistake at this step will automatically result in a failed case.

The position comes will the following generous benefits: medical, dental, vision, 401K with company match, vacation, holiday, and sick time, and opportunities for competitive salary and performance-based bonuses.

Responsibilities

Inbound / outbound phone coverage

In lab case management, ensuring cases are being delivered on time

Custom shade & case pick up scheduling

Accurate Case entry

Administrative new customer onboarding / account set up

Transitioning technical calls to the correct business unit managers

Entering remake data into the system

Any special projects requested by management

Any task assigned by the executive team that aligns with the company’s mission

Qualifications

Prior professional experience working in a customer service and/or customer-related role is required

Superior communication skills – effective and strong interpersonal skills

Ability and willingness to learn the processes and procedures that the lab functions by

Ability to work in a team

Active and effective listening skills and ability to develop strong customer relationships

Strong organizational skills and the ability to multitask

Must be allowed to work in the USA (permanent resident or US Citizen)

Spectrum Killian Dental Lab is an equal opportunity employer.

If interested, please send resumes to reply link.

Vacancy expired!

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