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  • ID
    #7826803
  • Job type
    Full-time
  • Salary
    $16 to $18 per hour depending on experience
  • Source
    California
  • Date
    2021-01-02
  • Deadline
    2021-03-03
 
Full-time

Vacancy expired!

Online luxury furniture retailer is seeking an energetic individual to join us as a customer service lead/representative.

Daily responsibilities:

- Field inbound calls and provide assistance to customers with their products and delivery.

- Follow up with customers on an as-needed basis to provide timely solutions to their requests.

- Focus on ensuring one-call resolution to customer issues, to reduce customers' needs to make multiple calls.

- Take and resolve escalation calls and document how the issue began and got to the point where it became escalated. Periodically compile this data into a report and work with management team to create processes to eliminate the root issue.

- Work with others within customer service department and document their requests. Work with management team to create processes to eliminate the root issues.

Who we are looking for:

- A hard-working individual that is able to communicate well

- A person that is driven by performing well and making customers happy while ensuring company's needs are met

- Someone that understands e-commerce and the ever-changing needs of online customers

- A person that is analytical about challenges and can face them without being emotional

- Quick learner and comfortable on a Windows desktop PC

- Someone that is comfortable being on the phone for 5-7 hours a day

Compensation:

- About $16-$18/hour, depending on experience and skill level

Due to COVID-19, we are having all of our office employees work from home. We will supply a desktop computer, phone and all required equipment in order to work remotely. All workers are on a shared Zoom video call during work hours and you are expected to do the same.

Training is done remotely via video and phone.

This is a temp position for 60 days with the potential of being extended further, as our needs continue.

Principals only. Recruiters, please don't contact this job poster.

do NOT contact us with unsolicited services or offers

Vacancy expired!

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