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  • ID
    #5460864
  • Job type
    Full-time
  • Salary
    USD Salary 15.00 /hour, +0.50/hr after successful completion of 90-day introductory period Salary 15.00 /hour +0.50/hr after successful completion of 90-day introductory period
  • Source
    California
  • Date
    2020-11-02
  • Deadline
    2021-01-01
 
Full-time

ALL INTERESTED CANDIDATES, PLEASE READ!

DO NOT SUBMIT RESUME HERE, INSTEAD CLICK ON LINK BELOW, IT WILL DIRECT YOU TO THE WEBSITE TO TAKE ASSESSMENT.https://www.evga.com/joinevga/

RESUMES WILL NOT BE CONSIDERED WITHOUT A COMPLETED ONLINE ASSESSMENT. THANK YOU!

JOB SUMMARY:

Assist customers with technical support and customer service issues via phone, email, and chat

RESPONSIBILITIES AND DUTIES:

Assist customers via phone, email, and the EVGA forums by troubleshooting hardware and customer service issues, while maintaining an 8 minute average call time.

Create tickets on customer's account to track issues in the ticketing system.

Assist customers by submitting RMA (Return Merchandise Authorization) requests.

Take escalated calls from other CSRs.

Complete special tasks in a timely manner as assigned by the supervisor

QUALIFICATIONS AND SKILLS:

Strong knowledge of computer hardware:

How to build, repair, and troubleshoot a PC

Knowledge of individual computer components and their function in a PC

Interest or familiarity with PC gaming

Good verbal and written communications skills

Time management skills

Ability to function well in a team-oriented environment

Bilingual Spanish. Able to read, write and speak in Spanish.

REQUIRED EDUCATION AND /EXPERIENCE:

High school degree or GED

Experience building and repairing PCs

Prior customer service experience preferred

Experience in a technical support role or call center preferred

Job Type - Full Time - 40 Hour Week

Call Center 6:00AM to 10:00PM 7 days a week - actual schedule to be determined

Salary: 15.00 /hour, +0.50/hr after successful completion of 90-day introductory period

EVGA Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Job Type: Full-time

Pay: From $15.00 per hour

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