SalaryUSD Salary 15.00 /hour, +0.50/hr after successful completion of 90-day introductory period Salary 15.00 /hour +0.50/hr after successful completion of 90-day introductory period
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Assist customers with technical support and customer service issues via phone, email, and chat
RESPONSIBILITIES AND DUTIES:
Assist customers via phone, email, and the EVGA forums by troubleshooting hardware and customer service issues, while maintaining an 8 minute average call time.
Create tickets on customer's account to track issues in the ticketing system.
Assist customers by submitting RMA (Return Merchandise Authorization) requests.
Take escalated calls from other CSRs.
Complete special tasks in a timely manner as assigned by the supervisor
QUALIFICATIONS AND SKILLS:
Strong knowledge of computer hardware:
How to build, repair, and troubleshoot a PC
Knowledge of individual computer components and their function in a PC
Interest or familiarity with PC gaming
Good verbal and written communications skills
Time management skills
Ability to function well in a team-oriented environment
Bilingual Spanish. Able to read, write and speak in Spanish.
REQUIRED EDUCATION AND /EXPERIENCE:
High school degree or GED
Experience building and repairing PCs
Prior customer service experience preferred
Experience in a technical support role or call center preferred
Job Type - Full Time - 40 Hour Week
Call Center 6:00AM to 10:00PM 7 days a week - actual schedule to be determined
Salary: 15.00 /hour, +0.50/hr after successful completion of 90-day introductory period
EVGA Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Job Type: Full-time
Pay: From $15.00 per hour
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