-
ID
#4993001 -
Salary
USD TBD TBD -
Source
Childrens Hospital and Research Center -
Date
2020-10-08 -
Deadline
2020-12-06
IT Field Service Technician (Business Technical Support Analyst 2)
California, Oakland 00000 Oakland USAVacancy expired!
Job Description/Summary:
Under general supervision of IT Technical Support management, the IT
Field Service (ITFS) Technician provides hands-on support for field
service support/maintenance of end user devices within the hospital,
clinic and administrative areas, including computing and communications
of devices deployed throughout UCSF Benioff Children's Hospital Oakland
(BCH Oakland). This position interacts with physicians, nurses, and a
broad array of others including administrative personnel, other IT
groups, external departments, vendors, and consultants requiring both
sound technical and outstanding customer service skills (highly
professional, courteous, and patient disposition.) The ITFS Technician
ensures for the timely completion of appropriate proactive maintenance
activities and reactive incident resolution processes necessary to
maintain the customer IT device environment. This includes corrective
action in the resolution of incidents, change management, and
escalation/notification processes as appropriate.
Vacancy expired!