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IT Field Service Technician (Business Technical Support Analyst ) : 2020-10-08
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  • ID
    #4993001
  • Salary
    USD TBD TBD
  • Source
    Childrens Hospital and Research Center
  • Date
    2020-10-08
  • Deadline
    2020-12-06

Vacancy expired!

Job Description/Summary:

Under general supervision of IT Technical Support management, the IT

Field Service (ITFS) Technician provides hands-on support for field

service support/maintenance of end user devices within the hospital,

clinic and administrative areas, including computing and communications

of devices deployed throughout UCSF Benioff Children's Hospital Oakland

(BCH Oakland). This position interacts with physicians, nurses, and a

broad array of others including administrative personnel, other IT

groups, external departments, vendors, and consultants requiring both

sound technical and outstanding customer service skills (highly

professional, courteous, and patient disposition.) The ITFS Technician

ensures for the timely completion of appropriate proactive maintenance

activities and reactive incident resolution processes necessary to

maintain the customer IT device environment. This includes corrective

action in the resolution of incidents, change management, and

escalation/notification processes as appropriate.

Vacancy expired!