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  • ID
    #5211104
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    PT Systems
  • Date
    2020-10-23
  • Deadline
    2020-12-21
 
Contract

Vacancy expired!

Job Title: Business Information Analyst

Location: El Dorado Hills, CA OR Oakland, CA

Pay Rates: DOE

Duration: 6 months with possibility to extend

Must Have Skills:
  • Bachelor’s degree or equivalent in progress; emphasis on Management Information Systems (MIS) preferred
  • In-depth understanding of technology solutions for function, including specific experience with chosen solution – TBM/Apptio, Concur, Puridiom, Planview and Service MarketPlace/ServiceNow.
  • Software: TBM/Apptio, Concur, Puridiom, Planview and Service MarketPlace/ServiceNow preferred, Microsoft products
  • Proficient in Microsoft Office Suite products such as Word, PowerPoint, and VisioAnd/or in-depth understanding and proven expertise/experience in process design methodology, tools, and techniques
  • And/or in-depth operational expertise in process methodology and improvement
  • Possess the process knowledge and people skills to complete accurate assignments and communicate results
  • Focus on successful execution/delivery of outcomes; and maintain track record for driving change, delivering business value, and meeting commitments. Operational expertise in process methodology and improvement
  • Possess the process knowledge and soft people skills to complete accurate and communicate results

Nice to Have Skills:
  • Agile preferred, ITIL foundation preferred
  • Advance excel skills
  • In-depth analytics and reporting
  • IT Experience

Responsibilities: Reporting to the Senior Manager of Infrastructure Management, the role of the Technical Business Management Specialist Experienced is critical to the success of the client and the Infrastructure Management department in realizing its goals and objectives. This individual will play a key role as part of the Infrastructure Management team in delivering and collaborating on all aspects of ‘running Infrastructure Services (IS) like a business.’ The Technical Business Management Specialist Experienced role will also provide support of the infrastructure intake & engagement, infrastructure consumption cost (ICC) and N-1 currency functions.Specifically, the Technical Business Management Specialist Experienced role will be accountable for:• provide consulting services to develop scope of work and expectations to identify infrastructure impacts and key deliverables for project or operational initiative• provide a centralized intake process to govern, prioritize and sequence projects to deliver on the demand across enterprise and operational initiatives• identify key stakeholders and defined roles for project or operational initiative• identify and communicate resource capacity constraints to requestor and delivery teams• obtain approval and funding for project or operational initiative• communicate and engage key Infrastructure Services delivery teams for project involvement by initiating planview workforce assignments• Identify business process improvement opportunities, develop solution options, engage management and stakeholders to align on decisions, implement approved plan, and revise procedures to reflect changes• Detailed process mapping to understand process gaps/opportunity areas. Identify projects to improve customer experience and SLA enhancement• Act as trusted advisor to team members and IS leadership to proactively influence and enable timely and accurate financial forecasts for ICC and N-1• Plan and coordinate year-end accrual cycle to ensure timely and accurate invoice processing or accrual for liabilities as relating to ICC and N-1 procurement orders• Design, deploy and adopt improved operational processes and procedures related to IT operational and project financial management (ICC and N-1); and include measurement of improvement against commitments• Support infrastructure cost matrix refresh and automation activities• Work and maintain ICC ticketing (task) queues• Research and respond timely and accurately to requests for explanation or for more detail• Create and maintain/update associated workflows and documentation• Identify opportunities to automate/digitize processes• Support requirements gathering through identifying a desired future state that addresses a business problem utilizing multiple analytic methods – interviewing, brainstorming, chair-siding/observation, problem identification, and gap analysis• Proactively monitor status, identify trends, and prepare reports and recommendations on quality measures, performance metrics, or other department goals and objectives• Assist in identifying risks; and communicate risks to management• Execute upon timely and accurate reporting responsibilities• Other duties as assigned

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