-
ID
#32249870 -
Job type
Permanent -
Salary
$72,800 - $104,000 -
Source
Tru Talent Partners -
Date
2022-01-19 -
Deadline
2022-03-20
Desktop Technician III
California, Mountainview, 94035 Mountainview USAPermanent
Vacancy expired!
The
Desktop Technician III is a member of the Desktop Group within Technical Services. This position concentrates on direct customer interaction and is responsible for all end-user technical activities taking place within assigned departments and areas. JOB DUTIES- Responsible for end-user hardware and software installations, updates, maintenance, repairs, and other support within a 24x7x365 high-availability healthcare environment.
- End-user hardware includes desktops, laptops, computers on carts, thin clients, tablets, and other mobile devices.
- End-user software includes various operating systems, standard applications such as Microsoft Office, and healthcare specific applications.
- Adherence to departmental and Desktop Group polices, directives, objectives, and procedures is required.
- Provides remote and face-to-face support to both internal and external customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.
- Provides timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate technical personnel.
- Provides ticket status updates to management and customers.
- Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems.
- Daily interaction with customers, Applications Analysts, Technicians, Engineers, and other members of the IS Division on the day-to-day operations of the environment.
- Will be required to provide 24x7 on-call rotation with some evening and weekend work required as necessary.
- Associate's degree in Information Technology, Computer Science, or related field AND four years relevant desktop support work experience in Information Technology within healthcare or other 24/7 high-availability environment OR Five years relevant desktop support work experience in Information Technology with at least two years experience being within healthcare or other 24/7 high-availability environment.
- Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware.
- Demonstrated knowledge of network communications and server-client environments.
- Strong technical and customer service skills a must.
- Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.
- Ability to build organizational partnerships with others, and be able to negotiate and build consensus.
- Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.
- Demonstrated resourcefulness, initiative, and analytical abilities.
- Solid understanding of ServiceNow, incident management, creating dashboards, generating reports and navigating through different features (preferably in a Healthcare/Hospital organization.)
- Knowledge of Windows10, VMware Horizon View, thin clients (Dell Wyse/iGel), VDI, Desktop Support ( VDI, RDSH, AVS a plus)
- Leadership skills, manages workloads and handles ticket assignments on a daily basis
- Oversees/coordinates logistics and resources for assignments related to office moves/relocations
- Proven experience leading a diverse team and managing technical projects
- Successful completion of additional related certification.
- Successful completion of multiple courses in relevant computer fields from a recognized program.
- Experience working in and supporting a virtual desktop environment.
- Successful completion of CompTIA A+, CompTIA Network+, MCP in Windows Desktop, or other comparable certification. Must present evidence of certification.
- Valid California driver's license.
Vacancy expired!
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