IT Support Analyst

Vacancy expired!

Overview: An onsite resource for Managed Service Provider to provide general PC and IT Infrastructure support for the various units within a local Police Department, ie. Administration, Records, Dispatch, Traffic, Patrol, Detectives, Evidence, and Jail

• Desktop and Laptop setup and troubleshooting along with driver/firmware maintenance
• Active Directory user management, Exchange email setup and maintenance
• File Sharing setup and user permission management
• Patrol Car Panasonic Toughbook setups, Verizon Cellular/Netmotion VPN Connectivity and application troubleshooting
• Coordinate with Internal IT staff on any current projects or items needed
• Liaise with Dispatch supervisor for various ongoing Phone System projects, and user issues
• Deepnet Multifactor user maintenance, and troubleshooting
• Tyler Technologies NWS user maintenance and application support – Records Management, Dispatch, Cashiering and Mobile app, leveraging Tyler Support if needed
• Sentinel One Antivirus deployment and PC maintenance
• Proofpoint Spam Filtering support and user maintenance
• Wireless AP deployment and connectivity troubleshooting
• Shoretel Voip Phone System user maintenance and troubleshooting
• Faxfinder software setup and troubleshooting
• Network Printer/Print Server Troubleshooting
• Isonas Security Door Access User Maintenance
• Laserfiche Records Management Application user management and scanner troubleshooting
• DVR recording capture and retrieval

MINIMUM JOB QUALIFICATIONS/REQUIREMENTS

• High school diploma or GED.
• Experience working with PD a Huge Plus.
• 2-4 years of experience with large (>300 users) environments.
• Strong written and verbal communication skills.
• Ability to travel at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to work extended hours, nights, weekends, non-traditional business hours during the week and rotating on-call duties.
• Ability to develop effective working relationships with all levels of personnel in a time-sensitive, high pressure environment.
• Strong telephone support skills.
• Ability to learn and retain knowledge of new technology and software quickly.
• General understanding of telecommunications infrastructure and operations.

PHYSICAL DEMANDS

• Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.

Vacancy expired!