Field Service Rep Part-Time

Part Time Field Service Representative

Job Description

Summary:

Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

Essential Functions:

1. Merchandising and Customer Support

Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.

Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.

Establishes and maintains effective professional relationships with store personnel, including regular contact with store management.

Conducts product training for store personnel as required.

Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc.

Attends promotional days and grand openings to help educate customers and employees on Hillman product lines.

2. Store Display Resets

Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.

May provide direction and supervision to temporary or support personnel assigned to assist with the reset.

Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.

3. Conducts Store Surveys

Completes customer service sheets on MC-75

Completes other surveys as directed

Takes photos of displays

4. Follows company policies and procedures to accomplish the following

Maintain and timely submit required records and receipts

Follow prescribed time reporting procedures and submits time worked accurately and promptly.

Communications regularly with supervision to ensure feedback of customer related information.

Maintains current knowledge of company products field operations, and customer account specifications.

Education:

High school diploma or equivalent, college courses preferred.

Qualifications:

Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.

Intermediate knowledge of Word, Excel, and Windows

Able to read & execute store plan-o-grams in an efficient manner.

Strong organizational, planning, and problem solving skills.

Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.

Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.

Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.

Able to lift and carry up to 50 pounds occasionally.

Able to frequently walk, stand, bend, twist, climb, kneel, see, and otherwise move as necessary to perform essential functions.

Additional Information:

We offer car allowance and cell phone allowance

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Type: Part/Time