SalaryUSD $14.00 - $16.00 14.00 - 16.00
About Blue Door Group
Blue Door Group is a boutique hotel of 19 rooms, spread out into three historic buildings, in the heart of Mendocino. The hotel features 19 charming guestrooms, offers personalized service, and all three buildings are perfectly situated for exploring the town.
At Blue Door Group, we hire team members that embody our five core values:
Grace. Grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.
Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.
Attentive. It’s all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.
Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.
Above and Beyond. At Blue Door Group, we take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression.
Do you genuinely care about the greater good of the company you are working for and its people?
Do you enjoy interacting with guests, helping them to have the best experience possible?
Are you adaptable and flexible? Do you enjoy an environment that offers an ever-changing and evolving workflow?
Are you able to remain calm and show grace, even during stressful situations?
Are you hands-on, willing to jump in and help out in any department, when needed?
Are you organized and able to balance many moving parts simultaneously?
Are you a good salesperson? Do you feel a sense of achievement when you sell the last room or book a long stay?
Do you have a strong work ethic? Do you give 100% regardless of how small or large the task is?
Are you detail-oriented, tuned in to all of the small pieces that make up the guest experience?
Do you feel comfortable working in an ego-free organization that operates as one team, with one goal?
If you answered yes to most, or all, of these questions, we are looking for someone like you. You may very well be the ideal candidate for this position and we encourage you to apply.
About the Position
Our Guest Service Associates are passionate about providing exceptional guest service. With our small size, we are in search of an individual that likes having his or her hands in a bit of everything - a jack of all trades. While this person will primarily work at the front desk, and be available to assist our guests, he or she will also help out fellow team members, in all departments, on occasion. This may entail stripping linens to help our housekeepers, setting up the buffet for our cook, arranging and breaking down wine and cheese hour, etc. During downtimes, our Guest Service Associates pitch in to keep our property looking pristine by completing tasks such as dusting, sweeping, and organizing common areas.
Essential Duties and Responsibilities
Maximizes revenue for the inn by converting inquiries into bookings, selling top rates and other services. Keeps current with property descriptions, room types, amenities, décor, rates, as well as packages and promotions.
Accepts and processes room reservations, greets, registers, and assigns rooms to incoming guests and checks out departing guests. Keeps accurate records of guest accounts. Records and collects payments from guests. Accepts and processes cancellations and any associated refunds necessary for guests.
Is very knowledgeable about local area information including restaurants, wineries, shops, activities, etc. and helps guests make reservations, fulfill special requests and offers directions.
Works in the kitchen preparing breakfast items for the following day.
Assembles breakfast picnic baskets and delivers them to guestrooms at all three buildings.
Drives own vehicle between buildings to deliver breakfast, pick up keys, inspect rooms, etc. Valid driver's license required.
Stays up to date on upcoming activities in their region in order to assist guests with planning their stay.
Follows established company policies and procedures.
Provides exceptional guest service to guests, fellow team members, and supervisors.
Works closely with the Housekeeping Department. Notifies Housekeeping of late check-outs, room moves, early check-ins, and special requests.
Maintains a positive attitude and works well as a member of a team with one goal in mind: offering our guests the best experience possible
18-32 hours per week. Evenings, weekends, and holidays required.
Blue Door Group has been certified Clean + Safe by California Hotel and Lodging Association. We have developed a comprehensive COVID-19 Safety and Prevention Plan designed to keep our employees safe.