SalaryUSD Based on prior experience and prior results Based on prior experience and prior results
ABOUT US / STONEFIRE Grill is a unique brand of hospitality and an expanded fast-casual concept with equal emphasis on its dine in, takeout and catering revenue centers. We prepare simple, from-scratch family recipes, just as you would at home, and we do so with an exceptional standard of service. The result? A warm, friendly, inviting and delicious experience for our guests at prices that bring a whole new meaning to 'value'.
ABOUT THE ROLE / Embracing our core values and with an eye on our Mission Statement, the IT Manager ensures the streamlined operation of Stonefire Grill’s IT functions and systems alignment with the business objectives of the organization. The IT Manager plans, coordinates, directs and designs IT-related activities of Stonefire Grill, as well as provide direction and support for daily operational activities of the restaurants.
The IT Manager works closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT Manager will also define and implement IT policies, procedures and best practices. This position has partnership relationships with the Stonefire Grill Leadership Team and reports to the Controller.
The successful candidate will have experience managing IT systems for a restaurant or retail company.
Ensures 99.9999% uptime of all Company IT systems by engaging third-party vendor relationships and deploying clear IT troubleshooting and ticketing process to the internal teams.
Monitors and reports on the uptime of all critical systems. Identifies issues and trends and recommends resolution.
Supports restaurant and office teams with all IT issues. Ensures issues are resolved timely, per IT response policy, and escalates trouble tickets to vendors as necessary.
Leads Stonefire Grill’s IT operational planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
Effectively communicates status and plans surrounding open issues and projects to Company management and end-users.
Manages the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and office automation equipment.
Benchmarks, analyzes, reports on and makes recommendations for the improvement and growth of the IT infrastructure and IT systems.
Oversees provision of end-user services (Restaurants and Home Office), including all help resources and technical support services.
Keeps current with the latest technologies.
Manages financial aspects of the IT budget, including purchasing, budgeting and budget review.
Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
Develops and implements all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision.
Negotiates and administers vendor, outsourcer and consultant contracts and service agreements.
Establishes and maintains regular written and in-person communications with Stonefire Grill’s leadership team, department heads and end users regarding pertinent IT activities.
LEADERSHIP & CULTURE
Is Happy To Serve and leads through humble service.
Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.
Keeps a cultural pulse on IT, serving as both a role model and trusted partner.
Actively builds relationships with restaurant management teams and builds tools and training for their support.
Champions the Culture and Values of the Company and creates a bridge between Operations and the Purchasing and Accounting Teams.
5 - 8+ years managing the IT of a high-growth organization. Preference given to startup and opening experience.
Tenured experience creating and driving the analytic framework for planning and managing organizational change in a highly entrepreneurial role.
Experienced in multi-unit Food & Beverage, Hospitality, and/or Retail organization highly preferred.
BA/BS degree or equivalent required.
Passionate, fun, positive and results-oriented.
Strong organizational leadership skills with an eye for detail, selfless support of the team and a work ethic that sets the tone for everyone.
Excellent problem solving and analytical skills.
Extremely organized and skilled in prioritizing multiple projects.
Self-disciplined, highly motivated and able to work independently.
Lover of people, food and service, and the magic that exists in their confluence.
1. We lead through service.
2. We care for each other and value our relationships.
3. We care for our guests and community.
4. We treat everyone with equal dignity and respect.
5. We are committed to excellence and have integrity in all that we do.
6. We have FUN while we work.
7. We are a team driven by loyalty and mutual support.
8. We are committed to the ongoing development of each other.
9. We empower through praise and accountability.
10. We are Happy To Serve.