Remote Case Manager Assistant

We are a California-based home and community brain injury program and are currently looking for a Case Management Assistant who will be part of a multi-disciplinary team who provides support for case management. They will be directly involved in the lives of the participants we serve, and provide resources and assistance. The Case Management Assistant must be highly organized, empathetic, compassionate, nonjudgmental, and eager to help vulnerable adults. Utilizing an intensive case management approach, the case management assistant provides the best quality services for our participants to help them identify and eliminate barriers, identify goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain vocational and avocational pursuits. The Case Management Assistant will be supporting the work of the case managers in their day-to-day job duties.

Case Management Assistant Duties and Responsibilities:

Assist case management team in day-to day-activities of case management, including, but not limited to scheduling, appointment reminders, new participant paperwork, facilitating effective communication between case managers and external stakeholders, care coordination assistance, maintaining electronic files, locating community resources and supporting the case managers in their day-to-day workload.

Support case manager in collaborating with health care team, participants, and family or family caregiver to provide outstanding care to meet targeted goals.

Work with participant, family or family caregiver, primary care provider, other health care professionals and the payer, to identify resources and community-based agents, in order to maximize the participant's health care responses, quality, safety, cost-effective outcomes, and optimal care experience.

Work in close collaboration with case management team to ensure treatment progression and measurable outcomes.

Assist with identifying barriers to care and participant’s engagement in their own health; addressing these barriers to prevent suboptimal care outcomes.

Facilitate communication and care coordination among members of the interprofessional health care team, and involve the participant in the decision-making process in order to minimize fragmentation in the services provided and prevent the risk for unsafe care and suboptimal outcomes. This includes team meetings, weekly updates, and contributing to monthly team reports.

Collaborate with other health care professionals and support service providers across care settings, levels of care, and professional disciplines, with special attention to safe transitions of care.

Assist case manager with coordinating care interventions. This may include referrals to community-based support services, consults, and resources across involved health providers and care settings.

To develop a collaborative relationship with the stakeholders. Provide support and resources for participants; establish and maintain good working relationships with support networks, stakeholders, and community resources

Assist with coordinating and documenting clinical case management and psychosocial services and the overall effectiveness of the case management services provided.

Assist with coordinating and ensuring life skills education and support to participants.

Communicate on an ongoing basis with the participant, participant's family or family caregiver, other involved health care professionals and support service providers, and assure that all are well-informed and current on the case management plan of care and services. Establish and maintain a therapeutic relationship with the participant, family, staff, and community programs/agencies, and support case-management treatment goals and plans.

Ensure the appropriate allocation, use, and coordination of health care services and resources while striving to improve safety and quality of care, and maintain cost effectiveness on a case-by-case basis.

Assist with coordinating the education of the participant, the family or family caregiver, and members of the interprofessional health care team about treatment options, community resources, health insurance benefits, psychosocial and financial concerns, and case management services, in order to make timely and informed care-related decisions.

Assist with completing indicated notifications for and pre-authorizations of services and concurrent or retrospective communications, based on payer's requirements and utilization management procedures.

Assist case management team in the safe transitioning of care for the participant to the next most appropriate level, setting, and/or provider. Research and refer participant to resources to live safely and independently.

Strive to promote participant self-advocacy, independence, and self-determination, and the provision of participant-centered and culturally-appropriate care.

Advocate for both the participant and the payer to facilitate positive outcomes for the participant, the interprofessional health care team, and the payer.

Assist with establishing alignment of goals and expectations to strategically direct rehabilitation team and approach towards desired outcome.

Assist with the timely evaluation of the value and effectiveness of case management plans of care, resource allocation, and service provision while applying outcome measures reflective of organizational policies and expectations, accreditation standards, and regulatory requirements.

Assist with coordinating and documenting clinical case management and psychosocial services and the overall effectiveness of the case management services provided.

Notify team and external stakeholders of any negative incident occurring within 24 hours of being informed or aware of the incident, if not sooner. Incident reports will be written within 24-hours of notification.

Maintain accurate documentation of case management meetings.

Assist with the gathering and organizing of therapy notes for the month and uploading them in the iCloud program.

Required Job Skills:

1. Ability to work with a diverse population of adults and children, including those with physical and cognitive disabilities and addictions and those who are in recovery. Ability to work with participants who have significant barriers to include but is not limited to legal barriers. Ability to work independently, with minimal supervision.

2. Ability to maintain confidentiality and personal boundaries.

3. Excellent people skills, including the ability to motivate and lead while maintaining a positive cooperative rapport with other staff. Ability to positively engage and motivate challenging clients. Excellent communication skills, including writing that is accurate in grammar, spelling, and punctuation. Develop relationships and collaborative partnerships with representatives in other agencies. Ability to assist with making referrals to services such as housing, services and benefits, educational and employment, financial assistance, and legal advocacy.

4. Ability to organize and interpret data and information relative to participants and program. Ability to work within an effective work team. Ability to work in a stressful, multi-task environment and interact with participants in varying states of mental and physical health. Excellent organizational and time management skills. Ability to maintain positive and supportive disposition in the performance of job duties with staff and other service providers.

Qualifications:

Bachelor's degree or AAS degree in health care, nursing, counseling, social work, or psychology. Bachelor's degree with two years of college level coursework in related field required. Two years' experience in case management within a social service or employment counseling position required.

Experience working with brain injury participants preferred.

Experience performing outreach and making referrals for services, and broad working knowledge of services within the local area.

Demonstrable knowledge and advocacy of individuals with brain injury issues.

Excellent organizational and time-management skills.

Proficient in Word, PowerPoint, Excel, SharePoint and Outlook programs and familiar with entering data into database programs.

Must have a clean DMV record and reliable transportation.

Possesses superb written and spoken communication skills.

Excellent interpersonal skills with colleagues, community leaders, policymakers and others.

Excellent time management skills; organized and able to prioritize.

Motivated to take on additional community involvement projects and solve problems.

Comfortable in a fast-paced environment with multiple cases

Able to organize and manage large amounts of files, schedules, dates, and information.

Self-directed and able to work without supervision once trained.

Comfortable with building personal relationships and dedicated to helping others.

Empathetic and supportive with mentorship and leadership skills.

Remote/Telephonic.